GBG incident
Supplier Service Incident for - GreenID - DVS - Citizenship Certificate / Registration by Descent, DVS - Visa Verification
GBG experienced a minor incident on July 1, 2026 affecting DVS - Visa Verification and DVS - Citizenship Certificate / Registration by Descent, lasting 18h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 06:37 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jul 02, 2026, 12:18 AM UTC
Restoration of VISA DVS Intermittent Outage Start Date and Time: 1 July 2026 — 3:25PM AEST End Date and Time: 2 July 2026 — 9:58AM AEST The intermittent outage affecting VISA DVS services has been restored. Please note that verifications involving Citizenship Certificate documents continue to be intermittently impacted and remain under investigation by the supplier (DVS). Further updates will be provided as they become available.
- resolved Jul 02, 2026, 01:21 AM UTC
DVS PRODUCTION Intermittent Outage - Resolved - Citizenship Certificate Start Date and Time 1 July 2026 — 3:43PM AEST End Date and Time 2 July 2026 — 11:20AM AEST ----