Fountain Outage History

We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.

We’re currently experiencing degraded performance issues with analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates.

Currently investigating an issue where automations for workers are running at about a 30 min delay.

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on amazon-mm (amazon-us.fountain.com) and us-4 (us-4.fountain.com) environments on Sunday, 31st May 2026 from 06:00 am UTC to 08:00 am UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on eu-1 (eu-1.fountain.com) environment on Sunday, 31st May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, Fountain hire platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on ap-1 (ap-1.fountain.com) environment on Saturday, 30th May 2026 from 03:30 pm UTC to 05:30 pm UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on May 30th, 2026 from 6:00 AM to 8:00 AM UTC. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including: Sourcing capabilities Partner integrations Messaging Recruiter login. We appreciate your patience and understanding as we work to enhance system performance and stability.

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) and ceracare ( ceracare.fountain.com ) environment on Saturday, 30th May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, hire Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.

We are currently investigating an issue with our Automations feature, as well as worker segment assignation.

We are currently investigating an issue affecting the AI Recruiter configuration experience. Some users may have difficulty accessing or updating AI interview settings.

We are currently investigating intermittent performance degradation affecting analytics features. Users may experience slow loading times, delayed data updates, or temporary interruptions when using analytics. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Sunday, February 22nd 2026 from 9:00AM UTC to 11:00AM UTC. During this window, hire Fountain platform on us-4.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, February 22, 2026 from 7:00am UTC to 9:00am UTC. During this time, the hire Fountain platform (us-2.fountain.com) will be briefly inaccessible.We apologize for any inconvenience.

Following the scheduled maintenance window, we encountered an unexpected issue during the database upgrade process. As a result, the Fountain Hire platform is currently experiencing service disruption beyond the planned window. The team is actively investigating and working toward resolution.

Due to an outage at an underlying core service provider (Clerk, providing authentication), Fountain Hire Go is momentarily unavailable. We are following the situation and will keep this page updated. Clerk status page: https://status.clerk.com/

We are continuing to investigate this issue.

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Wednesday February 18th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

We are currently experiencing service degradation affecting the Applicant Search functionality. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We will provide further updates as more information becomes available.