Fountain incident

Issues logging in to us-2

Major Resolved View vendor source →

Fountain experienced a major incident on May 18, 2026, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 03:06 PM UTC
Resolved
May 18, 2026, 03:28 PM UTC
Duration
21m
Detected by Pingoru
May 18, 2026, 03:06 PM UTC

Update timeline

  1. investigating May 18, 2026, 03:06 PM UTC

    We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.

  2. monitoring May 18, 2026, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved May 18, 2026, 03:28 PM UTC

    This incident has been resolved.