FortiSASE Outage History

FortiSASE is up right now

FortiSASE had 37 outages in the last 2 years totaling 1222h 10m of downtime — averaging 1.5 incidents per month.

There were 37 FortiSASE outages since May 23, 2024 totaling 1222h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fortisase.com

Minor May 14, 2026

FortiSASE EMS Service Degradation

Detected by Pingoru
May 14, 2026, 11:54 PM UTC
Resolved
May 15, 2026, 11:12 AM UTC
Duration
11h 18m
Affected: Endpoint Management
Timeline · 3 updates
  1. investigating May 14, 2026, 11:54 PM UTC

    We are currently experiencing an issue with backend infrastructure components within San Jose & Plano PoPs which impacts the customer whose EMS is hosted in San Jose & Plano DCs. ZTNA traffic is impacted by this. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #494467

  2. monitoring May 15, 2026, 05:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2026, 11:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 12, 2026

Plano PoP - Network Disruption

Detected by Pingoru
May 12, 2026, 07:16 PM UTC
Resolved
May 13, 2026, 09:01 PM UTC
Duration
1d 1h
Affected: Plano, TX, US (DFW-F3)Plano, Texas USA (DFW-F4)
Timeline · 6 updates
  1. investigating May 12, 2026, 07:16 PM UTC

    A network issue has been identified at Plano PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #490164.

  2. investigating May 13, 2026, 03:37 AM UTC

    The team continues to investigate the issue. Work is ongoing to identify the root cause and restore the service. We will provide further updates as soon as more information becomes available.

  3. identified May 13, 2026, 03:50 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 13, 2026, 06:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 13, 2026, 10:12 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 13, 2026, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2026

Plano PoP - Partial Network Disruption

Detected by Pingoru
May 06, 2026, 08:35 AM UTC
Resolved
May 06, 2026, 12:32 PM UTC
Duration
3h 56m
Affected: Plano, TX, US (DFW-F3)Plano, Texas USA (DFW-F4)
Timeline · 3 updates
  1. investigating May 06, 2026, 08:35 AM UTC

    A network issue has been identified at Plano PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #485444.

  2. monitoring May 06, 2026, 10:34 AM UTC

    After further investigation, the root cause of the outage reported has been identified, which was related to an issue that arose during a maintenance performed in this location. A fix has been implemented and we are currently monitoring the status.

  3. resolved May 06, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

Sydney (SYD-O1) - Network Disruption

Detected by Pingoru
May 05, 2026, 09:51 PM UTC
Resolved
May 05, 2026, 10:36 PM UTC
Duration
44m
Affected: Sydney, Australia (SYD-O1)
Timeline · 3 updates
  1. identified May 05, 2026, 09:51 PM UTC

    We are investigating a network issue at the Sydney, Australia (SYD-O1) PoP. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #485163

  2. monitoring May 05, 2026, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2026, 10:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2026

Endpoint Management - Connection Errors Observed

Detected by Pingoru
Apr 24, 2026, 07:02 PM UTC
Resolved
Apr 24, 2026, 09:38 PM UTC
Duration
2h 36m
Affected: Endpoint Management
Timeline · 3 updates
  1. investigating Apr 24, 2026, 07:02 PM UTC

    We are currently investigating a connectivity issue within backend infrastructure components, affecting communication with some of the Endpoint Management Systems in USA- Plano region. We Apologize for any inconvenience caused due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #479604

  2. identified Apr 24, 2026, 07:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 24, 2026, 09:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2026

Istanbul PoP - Partial Network Disruption

Detected by Pingoru
Apr 23, 2026, 06:53 AM UTC
Resolved
Apr 23, 2026, 03:14 PM UTC
Duration
8h 20m
Affected: Istanbul, Turkey (IST-F1)
Timeline · 5 updates
  1. investigating Apr 23, 2026, 06:53 AM UTC

    A network issue has been identified at the Istanbul ist-f1 PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #478728.

  2. identified Apr 23, 2026, 07:49 AM UTC

    After further investigation, the root cause of the issue has been identified, our team is currently working to resolve this issue. Further updates will be shared as soon as we have additional details.

  3. monitoring Apr 23, 2026, 11:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 23, 2026, 11:03 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 23, 2026, 03:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 4, 2026

Singapore - Partial Network Disruption

Detected by Pingoru
Apr 04, 2026, 03:19 PM UTC
Resolved
Apr 05, 2026, 07:51 AM UTC
Duration
16h 31m
Affected: Singapore (SIN-F1)Singapore(SIN-F2)Singapore(SIN-F3)
Timeline · 4 updates
  1. identified Apr 04, 2026, 03:19 PM UTC

    A network issue has been identified at the Singapore PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #466814.

  2. identified Apr 04, 2026, 03:24 PM UTC

    The issue has been identified and the relevant team is working on the fix.

  3. monitoring Apr 04, 2026, 06:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 05, 2026, 07:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 18, 2026

Third-Party Service Disruptions - DNS

Detected by Pingoru
Mar 18, 2026, 05:03 AM UTC
Resolved
Mar 20, 2026, 02:41 PM UTC
Duration
2d 9h
Affected: Endpoint Management
Timeline · 7 updates
  1. investigating Mar 18, 2026, 05:03 AM UTC

    We are investigating a widespread 3rd party DNS issue that impacts customers Turbo FQDN unreachable. We are escalating to the 3rd party and will update further information as as soon as possible. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #457524.

  2. identified Mar 18, 2026, 05:38 AM UTC

    We have identified an issue with a third-party DNS provider that may prevent managed endpoints from connecting to PoPs. Customers may experience degraded or interrupted access during this time. We are actively engaged with the provider and will share updates as soon as they are available.

  3. monitoring Mar 18, 2026, 06:18 AM UTC

    The third-party provider has implemented a fix and we are starting to see successful DNS resolution to allow managed endpoints to connect to their PoPs, with some potential for added latency. We are monitoring the results.

  4. monitoring Mar 18, 2026, 09:52 AM UTC

    Geoproximity-based DNS resolution continues to recover. Latency for new endpoint connections is improving as PoP assignment stabilizes. We are working with our vendor and monitoring closely.

  5. monitoring Mar 18, 2026, 09:04 PM UTC

    Reports of geoproximity-based DNS resolution issues have largely resolved. Latency for new endpoint connections has improved significantly as PoP assignment stabilizes, and we expect any remaining impact to fully self-resolve as this process continues. For active cases still experiencing poor latency, we have a workaround available. Please contact support and reference this incident and our team can direct traffic to an alternate region while resolution completes. We are working with our vendor on full resolution and on identifying improvements to prevent recurrence. We apologize for any inconvenience and appreciate your patience.

  6. monitoring Mar 19, 2026, 05:22 PM UTC

    We have received confirmation from our vendor that the underlying issue has been remediated and continue to monitor for any recurrence. All geoproximity-based DNS resolution appears to be operating normally and PoP assignments have stabilized. If you experience any further issues with geoproximity-based DNS resolution after reconnection, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference this incident. We appreciate your patience throughout this event.

  7. resolved Mar 20, 2026, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

Certificate Rotation - FortiClient & SWG Connection Errors

Detected by Pingoru
Feb 20, 2026, 12:49 AM UTC
Resolved
Feb 20, 2026, 07:53 PM UTC
Duration
19h 4m
Affected: Endpoint Management
Timeline · 3 updates
  1. identified Feb 20, 2026, 12:49 AM UTC

    We are aware of an issue related to Certificate Rotation which is causing connection errors for a small percentage of FortiClient and Secure Web Gateway (SWG) users. Our team is reviewing impacted tenants and applying remediations proactively. If you have any questions or require more rapid remediation, please contact FortiCare Support and reference FortiSASE Operations ticket #438337, bug ID #1259163.

  2. monitoring Feb 20, 2026, 05:47 AM UTC

    Remediation has been applied to impacted tenants and we are continuing to monitor for full recovery. If you are still experiencing issues, please contact FortiCare Support and reference FortiSASE Operations ticket #438337, bug ID #1259163.

  3. resolved Feb 20, 2026, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 30, 2026

Customer Portal - EMEA - Access Issue

Detected by Pingoru
Jan 30, 2026, 08:00 AM UTC
Resolved
Jan 30, 2026, 09:37 PM UTC
Duration
13h 36m
Affected: FortiSASE Portal
Timeline · 4 updates
  1. investigating Jan 30, 2026, 08:00 AM UTC

    We are investigating reports of intermittent inability to load FortiSASE GUI ( and reference FortiSASE Operations ticket #432035.

  2. monitoring Jan 30, 2026, 09:07 AM UTC

    The issue has been identified and a workaround has been implemented to restore portal access in affected regions. We are currently monitoring results.

  3. monitoring Jan 30, 2026, 11:09 AM UTC

    The initial workaround resolved the issue for the majority of requests. However, a subset of users continued to experience SSO authentication failures when requests passed through the WAF. A secondary workaround has been applied to address this behavior. Root cause analysis is ongoing with our WAF Dev/QA teams. Preliminary findings indicate an issue with HTTP/2 traffic processing on a small percentage of EMEA nodes.

  4. resolved Jan 30, 2026, 09:37 PM UTC

    We have deployed a hotfix to the WAF that addresses the root cause of this incident. All previously implemented workarounds have been reverted, and the environment has been confirmed stable. This incident is now fully resolved.

Read the full incident report →

Major November 24, 2025

Upstream ISP Connectivity Incident

Detected by Pingoru
Nov 24, 2025, 04:36 PM UTC
Resolved
Nov 24, 2025, 08:29 PM UTC
Duration
3h 52m
Affected: Ashburn, VA, US (IAD-F1)Endpoint ManagementDubai, UAE (DXB-F1)San Jose, CA, US (SJC-F1)Bangalore, India (BLR-F1)San Jose, CA, US (SJC-F2)San Jose, CA, US (SJC-F3)Ashburn, VA, US (IAD-F3)
Timeline · 8 updates
  1. identified Nov 24, 2025, 04:36 PM UTC

    We have identified an upstream ISP connectivity issue for BLR-F1 (Bangalore) & DXB-F1 (Dubai). We are actively working with our external service providers to fully restore connectivity. If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #413421.

  2. identified Nov 24, 2025, 05:51 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 24, 2025, 05:51 PM UTC

    Additional impact has been observed for Endpoint Management traffic in Bangalore and Dubai, as well as management traffic for San Jose and Ashburn PoPs. This incident should not have an impact on customer data flow, but may result in degradation/inability to access the SASE portal for customers in these locations.

  4. identified Nov 24, 2025, 05:51 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Nov 24, 2025, 05:53 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 24, 2025, 05:55 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Nov 24, 2025, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 24, 2025, 08:29 PM UTC

    Connectivity through the upstream provider has remained stable. This incident is considered resolved.

Read the full incident report →

Notice November 18, 2025

Third-Party Service Disruptions - Cloudflare

Detected by Pingoru
Nov 18, 2025, 04:07 PM UTC
Resolved
Nov 19, 2025, 01:39 PM UTC
Duration
21h 31m
Affected: Endpoint Management
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 04:07 PM UTC

    We are aware of a global Cloudflare network issue. This impacted DNS resolution and Certificate Validation on endpoints as the CRL is behind Cloudflare. A fix was implemented by Cloudflare and we are seeing significant improvements. We will continue monitoring the situation. If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #412357.

  2. resolved Nov 19, 2025, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025

Endpoint Management - Intermittent API Timeouts Observed

Detected by Pingoru
Oct 21, 2025, 01:03 PM UTC
Resolved
Oct 21, 2025, 11:18 PM UTC
Duration
10h 14m
Affected: Endpoint Management
Timeline · 5 updates
  1. investigating Oct 21, 2025, 01:03 PM UTC

    We are currently experiencing an intermittent API timeout issue with backend infrastructure components affecting communication with Endpoint Management systems in USA- Plano region. We Apologize for any inconvenience caused due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #396858

  2. investigating Oct 21, 2025, 03:08 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 21, 2025, 05:54 PM UTC

    The infrastructure team has implemented a fix for the issue affecting our Plano datacenter. We're seeing positive signs of recovery across the environment, though some customer Endpoint Management instances continue to require stabilization work. Our team is actively working to fully restore all affected services. We apologize for the inconvenience and appreciate your patience.

  4. identified Oct 21, 2025, 11:12 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 21, 2025, 11:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 25, 2025

Customer Portal - Intermittent Authentication Issues

Detected by Pingoru
Sep 25, 2025, 02:35 PM UTC
Resolved
Sep 26, 2025, 09:37 PM UTC
Duration
1d 7h
Affected: FortiSASE Portal
Timeline · 5 updates
  1. investigating Sep 25, 2025, 02:35 PM UTC

    We are currently experiencing an issue with FortiCare authentication which is intermittently impacting IAM sub-user accounts attempting to login to the FortiSASE portal. This incident does not impact customer instances or data flow. For an temporary workaround, we'd advise logging into the FortiSASE portal using the root e-mail principal. If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #387692.

  2. monitoring Sep 25, 2025, 03:28 PM UTC

    We have applied a workaround restoring portal access in affected regions. We are currently monitoring results.

  3. identified Sep 25, 2025, 04:01 PM UTC

    Previously applied workaround only partially resolved the issue. Root cause has been identified. Updates to be provided as they become available.

  4. monitoring Sep 25, 2025, 05:20 PM UTC

    A workaround has been applied, and we are observing improved results. The permanent fix is in development and being tracked via Bug ID 1207828. We will continue to monitor.

  5. resolved Sep 26, 2025, 09:37 PM UTC

    The workaround has remained stable and the permanent fix will be applied as part of our proactive software maintenance next week. This incident has been resolved.

Read the full incident report →

Notice September 24, 2025

Customer Portal - EMEA - Increased Errors Observed

Detected by Pingoru
Sep 24, 2025, 11:50 AM UTC
Resolved
Sep 24, 2025, 10:07 PM UTC
Duration
10h 17m
Affected: FortiSASE Portal
Timeline · 2 updates
  1. monitoring Sep 24, 2025, 11:50 AM UTC

    We experienced a brief period of intermittent API timeouts affecting customer portal users in EMEA. This may have resulted in intermittent failures accessing the portal in EMEA. We have redirected traffic for this region to other portal regions while this is investigated. No additional impact is expected. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387499.

  2. resolved Sep 24, 2025, 10:07 PM UTC

    After confirming the issue is no longer occurring in the EMEA portal region and has remained stable, it has been returned to service. This incident is resolved.

Read the full incident report →

Notice September 1, 2025

EMS service degradation in Frankfurt region

Detected by Pingoru
Sep 01, 2025, 12:36 PM UTC
Resolved
Sep 02, 2025, 12:18 PM UTC
Duration
23h 41m
Affected: Endpoint Management
Timeline · 4 updates
  1. identified Sep 01, 2025, 12:36 PM UTC

    We are currently experiencing an issue with backend infrastructure which impacts customers with EMS hosted in the Frankfurt region. We apologize for any inconvenience caused due to this incident and will provide further updates as they become available If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #383716

  2. monitoring Sep 01, 2025, 01:20 PM UTC

    A fix was implemented and we are monitoring the results.

  3. monitoring Sep 01, 2025, 03:12 PM UTC

    After this period of monitoring, we do not see any connection discrepancies, and we see the EMS service to be fully restored.

  4. resolved Sep 02, 2025, 12:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 29, 2025

EMS Service degradation -Plano region

Detected by Pingoru
Aug 29, 2025, 04:37 AM UTC
Resolved
Aug 29, 2025, 05:58 PM UTC
Duration
13h 20m
Affected: Endpoint Management
Timeline · 3 updates
  1. investigating Aug 29, 2025, 04:37 AM UTC

    We are currently experiencing an issue with backend infrastructure components which impacts the customer whose EMS is hosted in USA- Plano region. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #381641

  2. investigating Aug 29, 2025, 09:20 AM UTC

    We have observed many tenant instances have recovered, but the incident is not yet fully resolved. More updates to follow.

  3. resolved Aug 29, 2025, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 27, 2025

Network Outage in Ashburn Fortinet Cloud PoP

Detected by Pingoru
Aug 27, 2025, 02:18 PM UTC
Resolved
Aug 28, 2025, 08:25 PM UTC
Duration
1d 6h
Affected: Ashburn, VA, US (IAD-F1)
Timeline · 3 updates
  1. monitoring Aug 27, 2025, 02:18 PM UTC

    A network issue has been identified towards a single external ISP affecting our Ashburn PoP for customers utilizing dedicated IPs within the 209.40.109.0/24 subnet. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #378267.

  2. monitoring Aug 27, 2025, 03:22 PM UTC

    Connectivity to the problematic ISP has been disabled to ensure stability while they investigate the issue. We are continuing to monitor connectivity.

  3. resolved Aug 28, 2025, 08:25 PM UTC

    Network connectivity has remained stable, incident is considered resolved.

Read the full incident report →

Critical July 16, 2025

Network Outage in Vancouver Fortinet Cloud PoP

Detected by Pingoru
Jul 16, 2025, 07:43 AM UTC
Resolved
Jul 16, 2025, 04:01 PM UTC
Duration
8h 17m
Affected: Vancouver, Canada (YVR-F2)
Timeline · 5 updates
  1. investigating Jul 16, 2025, 07:43 AM UTC

    A network issue has been identified at the Vancouver PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #370389.

  2. investigating Jul 16, 2025, 10:29 AM UTC

    Some affected instances are recovering, but there's more affected still. We're actively working on it.

  3. investigating Jul 16, 2025, 12:23 PM UTC

    A partial fix has been implemented and we're seeing many resolutions in our monitoring, but we're still actively working with the infrastructure team to address the caused incident.

  4. monitoring Jul 16, 2025, 01:22 PM UTC

    Situation has now normalized, we'll keep monitoring the affected tenants for any weird behaviours or resurgence.

  5. resolved Jul 16, 2025, 04:01 PM UTC

    During our monitoring, everything was nominal, so we're proceeding to resolve this incident. For any further queries or still particular pertaining issue, please contact FortiCare Support.

Read the full incident report →

Minor June 11, 2025

Bangalore - FortiSASE EMS Service Degradation

Detected by Pingoru
Jun 11, 2025, 06:28 AM UTC
Resolved
Jun 12, 2025, 07:53 AM UTC
Duration
1d 1h
Affected: Bangalore, India (BLR-F1)
Timeline · 4 updates
  1. investigating Jun 11, 2025, 06:28 AM UTC

    We are currently experiencing an issue with backend infrastructure components within Bangalore PoP which impacts the customer whose EMS is hosted in Bangalore DC. We are applying workaround to allow the users connect to VPN without any issues however customer using ZTNA will still have impact during this time. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #361870

  2. identified Jun 11, 2025, 06:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 11, 2025, 06:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 12, 2025, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 28, 2025

Vancouver - YVR-F2 Network Incident

Detected by Pingoru
May 28, 2025, 07:30 PM UTC
Resolved
May 28, 2025, 10:11 PM UTC
Duration
2h 40m
Affected: Vancouver, Canada (YVR-F2)
Timeline · 3 updates
  1. investigating May 28, 2025, 07:30 PM UTC

    A network issue has been identified at the YVR-F2 PoP and is currently investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #360311.

  2. monitoring May 28, 2025, 07:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2025, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2025

FortiCare Authentication Issue

Detected by Pingoru
May 19, 2025, 10:51 AM UTC
Resolved
May 20, 2025, 08:13 AM UTC
Duration
21h 21m
Affected: FortiSASE Portal
Timeline · 3 updates
  1. identified May 19, 2025, 10:51 AM UTC

    We are currently experiencing an issue with FortiCare authentication which is affecting access to multiple FortiCloud services. This incident does not impact customer instances or data flow. However, users may be unable to log in to the FortiSASE portal as a result of this incident. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #359746.

  2. monitoring May 19, 2025, 02:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 20, 2025, 08:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 16, 2025

BLR-F1 - Upstream ISP Connectivity Incident

Detected by Pingoru
May 16, 2025, 07:49 PM UTC
Resolved
May 19, 2025, 10:44 AM UTC
Duration
2d 14h
Affected: Bangalore, India (BLR-F1)
Timeline · 3 updates
  1. identified May 16, 2025, 07:49 PM UTC

    A network issue has been identified at the BLR-F1 PoP impacting some routes to external destinations, and is currently in the process of being remediated. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #359678.

  2. monitoring May 16, 2025, 08:07 PM UTC

    A network incident within external ISP, Airtel, with reachability of specific destination networks was observed. The incident was resolved and we are following up with the ISP for root cause analysis. We will continue to monitor this situation.

  3. resolved May 19, 2025, 10:44 AM UTC

    This incident has been resolved.

Read the full incident report →