Resolved after 3 hours 52 minutes, affecting Ashburn, VA, US (IAD-F1) and Endpoint Management and 1 more, on November 24, 2025.
Connectivity through the upstream provider has remained stable. This incident is considered resolved.
Affected components
Update timeline
- identified Nov 24, 2025, 04:36 PM UTC
We have identified an upstream ISP connectivity issue for BLR-F1 (Bangalore) & DXB-F1 (Dubai). We are actively working with our external service providers to fully restore connectivity. If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #413421.
- identified Nov 24, 2025, 05:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2025, 05:51 PM UTC
Additional impact has been observed for Endpoint Management traffic in Bangalore and Dubai, as well as management traffic for San Jose and Ashburn PoPs. This incident should not have an impact on customer data flow, but may result in degradation/inability to access the SASE portal for customers in these locations.
- identified Nov 24, 2025, 05:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2025, 05:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2025, 05:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 24, 2025, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 24, 2025, 08:29 PM UTC
Connectivity through the upstream provider has remained stable. This incident is considered resolved.
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