FortiSASE incident

Endpoint Management - Connection Errors Observed

Major Resolved View vendor source →

FortiSASE experienced a major incident on April 24, 2026 affecting Endpoint Management, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 07:02 PM UTC
Resolved
Apr 24, 2026, 09:38 PM UTC
Duration
2h 36m
Detected by Pingoru
Apr 24, 2026, 07:02 PM UTC

Affected components

Endpoint Management

Update timeline

  1. investigating Apr 24, 2026, 07:02 PM UTC

    We are currently investigating a connectivity issue within backend infrastructure components, affecting communication with some of the Endpoint Management Systems in USA- Plano region. We Apologize for any inconvenience caused due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #479604

  2. identified Apr 24, 2026, 07:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 24, 2026, 09:38 PM UTC

    This incident has been resolved.