FortiSASE incident
Bangalore - FortiSASE EMS Service Degradation
FortiSASE experienced a minor incident on June 11, 2025 affecting Bangalore, India (BLR-F1), lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2025, 06:28 AM UTC
We are currently experiencing an issue with backend infrastructure components within Bangalore PoP which impacts the customer whose EMS is hosted in Bangalore DC. We are applying workaround to allow the users connect to VPN without any issues however customer using ZTNA will still have impact during this time. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #361870
- identified Jun 11, 2025, 06:45 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 11, 2025, 06:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 07:53 AM UTC
This incident has been resolved.