Florence Healthcare Outage History
Florence Healthcare is up right nowPingoru has recorded 18 incidents for Florence Healthcare: 7 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Major July 20, 2026 Intermittent issues with entering Florence products and feature visibility 20h 27m eBinder, SiteLink, eConsent
Started Jul 20, 2026, 06:26 PM UTC· resolved Jul 21, 2026, 02:54 PM UTC
- investigating Jul 20, 2026, 06:26 PM UTC
We are aware of the ongoing issues with entering our products and are currently investigating the issue.
- identified Jul 20, 2026, 07:57 PM UTC
We have identified the issue and are working on the resolution. Thank you for your patience.
- identified Jul 20, 2026, 10:03 PM UTC
We're currently experiencing degraded functionality due to a connectivity issue with one of our third-party service providers. As a result, some features may temporarily not be visible. No data has been affected, and your information remains safe and secure. Our team is actively working on a resolution, and we'll provide updates as more information becomes available.
- resolved Jul 21, 2026, 02:54 PM UTC
This issue has now been fully resolved. The underlying problem was mitigated on the third-party provider's side, and we've implemented additional preventative measures on our end to minimize the impact of any future vendor-related disruptions. All Florence products are now operating normally.
Major July 20, 2026 Intermittent issues entering Florence products 3h 54m eBinder, SiteLink, eConsent
Started Jul 20, 2026, 01:05 PM UTC· resolved Jul 20, 2026, 05:00 PM UTC
- investigating Jul 20, 2026, 01:05 PM UTC
We are currently investigating this issue.
- resolved Jul 20, 2026, 05:00 PM UTC
Florence products experienced intermittent degraded functionality due to a connectivity issue with one of our third-party service providers. Our team identified the root cause, applied a fix, and confirmed that service has been fully restored.
Minor June 23, 2026 Automatic Session Timeout Delay 1h 53m eBinder, SiteLink, eConsent
Started Jun 23, 2026, 02:22 PM UTC· resolved Jun 23, 2026, 04:16 PM UTC
- investigating Jun 23, 2026, 02:22 PM UTC
Automatic session timeout may not occur after the configured inactivity period. However, sessions will still timeout automatically within no more than twice the configured timeout period for your team. Organizations with SOP requirements related to inactivity-based logout should remind users to manually log out when leaving workstations unattended while we implement a fix. We are actively working on a resolution and will provide updates as they become available.
- resolved Jun 23, 2026, 04:16 PM UTC
The issue with automatic session timeout delays has been fully resolved and automatic session timeouts now occur as expected after the set inactivity period. We have implemented configuration changes that prevent this issue from occurring in the future.
Minor May 7, 2026 eLog and document display issues 3h 55m eBinder
Started May 07, 2026, 06:04 PM UTC· resolved May 07, 2026, 10:00 PM UTC
- investigating May 07, 2026, 06:04 PM UTC
We are currently experiencing issues with document and eLog viewing functionality. Users may encounter problems loading or properly displaying documents and eLogs across eBinders.
- resolved May 07, 2026, 10:00 PM UTC
The issue affecting document and eLog viewing functionality has been successfully resolved. All documents and eLogs now display correctly.
Minor April 27, 2026 Document Preview Issue 16h 16m eBinder
Started Apr 27, 2026, 09:12 PM UTC· resolved Apr 28, 2026, 01:28 PM UTC
- investigating Apr 27, 2026, 09:12 PM UTC
We are currently investigating reports of incidental issues with document preview functionality. Users may see error messages when attempting to open certain documents. As a temporary workaround, customers can download and re-upload their documents to restore access. Our team is actively working to resolve this issue as quickly as possible and will provide updates as they become available.
- resolved Apr 28, 2026, 01:28 PM UTC
Patch fix 92.0.4. was deployed to eBinders and the issue has now been resolved.
Notice March 27, 2026 Production Login Issues 2h
Started Mar 27, 2026, 02:00 AM UTC· resolved Mar 27, 2026, 04:00 AM UTC
- resolved Mar 27, 2026, 09:27 AM UTC
Some users experienced login issues with the Florence system. The incident has now been resolved. It was caused by a temporary performance issue, which has been addressed by our Engineering team. We're continuing to investigate the root cause to prevent recurrence.
Minor December 16, 2025 eBinders Document Download Issues 2h 14m Document Download
Started Dec 16, 2025, 05:37 PM UTC· resolved Dec 16, 2025, 07:52 PM UTC
- identified Dec 16, 2025, 05:37 PM UTC
We are currently investigating reports of degraded system performance affecting document download capabilities. Users may experience delays when downloading documents.
- resolved Dec 16, 2025, 07:52 PM UTC
The eBinders performance issues have been resolved. The document download functionality has been restored and all services are now operating normally.
Minor October 20, 2025 Intermittent outages 1d 8h eBinder, Reports, AWS s3-us-east-2
Started Oct 20, 2025, 08:15 AM UTC· resolved Oct 21, 2025, 05:00 PM UTC
- monitoring Oct 20, 2025, 10:34 AM UTC
We’re currently experiencing intermittent service issues due to an ongoing world wide network outage of a third-party vendor affecting several of our core systems.
- monitoring Oct 20, 2025, 10:53 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 01:03 PM UTC
Our Florence team is actively working to mitigate the impact of the issues stemming from the world-wide AWS (Amazon Web Services) outage. We’re seeing steady improvement, with most operations now performing as expected. We’ll continue to closely monitor the situation and coordinate with AWS until all services are fully restored. Thank you for your continued patience and understanding as we work to ensure full recovery.
- resolved Oct 21, 2025, 05:00 PM UTC
All Florence services have fully recovered and are now operating normally. Our team has confirmed that AWS services have been fully restored, and all Florence products are functioning as expected. Thank you for your patience while we worked through this issue.
Critical October 2, 2025 Login and performance issues 35m eBinder, Authentication, SiteLink, eConsent
Started Oct 02, 2025, 02:34 PM UTC· resolved Oct 02, 2025, 03:10 PM UTC
- investigating Oct 02, 2025, 02:34 PM UTC
We are currently investigating this issue.
- monitoring Oct 02, 2025, 02:52 PM UTC
We have identified the issue, and performance has improved. Our team is continuing to monitor the situation to ensure stability.
- resolved Oct 02, 2025, 03:10 PM UTC
The issue was caused by a third-party vendor that we rely on for authentication. Our systems are now fully operational. We will continue to work on minimizing the risk of future disruptions.
Critical September 29, 2025 System-wide issues 45m eBinder, Authentication, SiteLink, eConsent
Started Sep 29, 2025, 03:00 PM UTC· resolved Sep 29, 2025, 03:46 PM UTC
- identified Sep 29, 2025, 03:16 PM UTC
The issue has been identified and our Engineering team is on it.
- resolved Sep 29, 2025, 03:46 PM UTC
The incident has been resolved and all systems are back to operational.
Critical September 25, 2025 Users unable to log into Production environment 1h 33m eBinder, Authentication, SiteLink, eConsent
Started Sep 25, 2025, 12:51 PM UTC· resolved Sep 25, 2025, 02:25 PM UTC
- investigating Sep 25, 2025, 12:51 PM UTC
We are currently investigating this issue.
- identified Sep 25, 2025, 12:58 PM UTC
We have identified the issue and are working on the fix.
- resolved Sep 25, 2025, 02:25 PM UTC
We have fixed an eBinders database connection problem that was causing the Florence platform to be unavailable for around 80 minutes. The Florence Engineering team has resolved the issue and the Florence platform is now fully operational and working normally.
Minor September 12, 2025 eBinders Downloads Performance Issues 3h 37m eBinder
Started Sep 12, 2025, 02:12 PM UTC· resolved Sep 12, 2025, 05:50 PM UTC
- identified Sep 12, 2025, 02:12 PM UTC
We identified an issue affecting downloads in eBinders and have scaled up our downloads service to improve performance. Users may experience slow downloads while the downloads queue catches up.
- resolved Sep 12, 2025, 05:50 PM UTC
The issue affecting document downloads has been fully resolved. Our downloads service is operating at normal capacity, and users should no longer experience slow downloads. We will continue to monitor, but no further impact is expected.
Major August 21, 2025 Service Temporarily Unavailable 3h eBinder, Authentication, SiteLink, eConsent
Started Aug 21, 2025, 05:59 PM UTC· resolved Aug 21, 2025, 09:00 PM UTC
- investigating Aug 21, 2025, 05:59 PM UTC
We are currently investigating the issue.
- identified Aug 21, 2025, 07:00 PM UTC
We have identified an issue related to our authentication provider and are working towards a full resolution.
- resolved Aug 21, 2025, 09:00 PM UTC
All services are back to operational.
Major July 31, 2025 Email Import feature is not working - Emails not being uploaded to eBinders 1h 26m Document Upload
Started Jul 31, 2025, 04:24 PM UTC· resolved Jul 31, 2025, 05:51 PM UTC
- identified Jul 31, 2025, 04:24 PM UTC
The email import feature is currently not working, and failure notifications are not being sent as expected. This is due to an unexpected configuration change by our third-party email provider. Our team has identified the issue and is working on a fix. Please avoid using the email import feature until this issue is resolved.
- resolved Jul 31, 2025, 05:51 PM UTC
The necessary configuration changes have been made, and new email imports are now being uploaded as expected along with the expected email confirmations or failure notifications.
Minor July 18, 2025 Performance issues in eBinders 3h 21m eBinder, Authentication
Started Jul 18, 2025, 02:11 PM UTC· resolved Jul 18, 2025, 05:32 PM UTC
- monitoring Jul 18, 2025, 02:11 PM UTC
Due to a backend update, some users may experience performance issues such as password reset loops, blank pages, or page reloading in our eBinders Production environment. We have identified the issue and are actively monitoring the situation. We will provide an update as soon as it is resolved.
- resolved Jul 18, 2025, 05:32 PM UTC
This incident has been resolved.
Minor July 2, 2025 Document Viewer issue affecting the display of multi-page forms in our system. 1d 2h eBinder
Started Jul 02, 2025, 05:01 PM UTC· resolved Jul 03, 2025, 07:09 PM UTC
- investigating Jul 02, 2025, 05:01 PM UTC
When uploading a form that includes multiple pages, the last page may appear blank in the system view even though the text is correctly saved in our system and included in downloads. This is strictly a display issue caused by a third-party document viewer and does not impact the integrity of your documents. There is no data loss related to this issue. We are investigating the issue.
- identified Jul 03, 2025, 07:17 AM UTC
We have identified the issue. Resolution is in validation phase.
- identified Jul 03, 2025, 07:07 PM UTC
We have deployed a fix and are monitoring the situation
- resolved Jul 03, 2025, 07:09 PM UTC
The incident has been resolved.
Minor May 23, 2025 Intermittent UAT login issues 44m eBinder
Started May 23, 2025, 07:49 PM UTC· resolved May 23, 2025, 08:34 PM UTC
- investigating May 23, 2025, 07:49 PM UTC
We are currently investigating this issue.
- resolved May 23, 2025, 08:34 PM UTC
The incident has been resolved. A misconfiguration in our system led to new users being unable to log into our UAT environment. The team investigated the issue, and the infrastructure was fixed. All users are now able to log in.
Minor March 19, 2025 Team select blank page 12d eBinder
Started Mar 19, 2025, 02:26 PM UTC· resolved Mar 31, 2025, 02:32 PM UTC
- investigating Mar 19, 2025, 02:26 PM UTC
Intermittent issues with accessing eBinders teams. We are investigating the issue.
- investigating Mar 19, 2025, 03:08 PM UTC
We are continuing to investigate this issue.
- identified Mar 19, 2025, 03:09 PM UTC
The issue has been identified.
- monitoring Mar 21, 2025, 03:47 PM UTC
We have identified that the root cause is related to browser caching. We are currently monitoring the situation. If users continue to experience a blank screen after logging in they need to perform a hard refresh. To do this, while on the blank screen, press CMD + SHIFT + R on Mac or CTRL + SHIFT + R on PC.
- resolved Mar 31, 2025, 02:32 PM UTC
This incident has been resolved.