Florence Healthcare incident
Users unable to log into Production environment
Resolved after 1 hour 33 minutes, affecting eBinder and Authentication and 1 more, on September 25, 2025.
We have fixed an eBinders database connection problem that was causing the Florence platform to be unavailable for around 80 minutes. The Florence Engineering team has resolved the issue and the Florence platform is now fully operational and working normally.
Affected components
Update timeline
- investigating Sep 25, 2025, 12:51 PM UTC
We are currently investigating this issue.
- identified Sep 25, 2025, 12:58 PM UTC
We have identified the issue and are working on the fix.
- resolved Sep 25, 2025, 02:25 PM UTC
We have fixed an eBinders database connection problem that was causing the Florence platform to be unavailable for around 80 minutes. The Florence Engineering team has resolved the issue and the Florence platform is now fully operational and working normally.
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