Resolved after 12 days, affecting eBinder, on March 19, 2025.
We have identified that the root cause is related to browser caching. We are currently monitoring the situation. If users continue to experience a blank screen after logging in they need to perform a hard refresh. To do this, while on the blank screen, press CMD + SHIFT + R on Mac or CTRL + SHIFT + R on PC.
Affected components
Update timeline
- investigating Mar 19, 2025, 02:26 PM UTC
Intermittent issues with accessing eBinders teams. We are investigating the issue.
- investigating Mar 19, 2025, 03:08 PM UTC
We are continuing to investigate this issue.
- identified Mar 19, 2025, 03:09 PM UTC
The issue has been identified.
- monitoring Mar 21, 2025, 03:47 PM UTC
We have identified that the root cause is related to browser caching. We are currently monitoring the situation. If users continue to experience a blank screen after logging in they need to perform a hard refresh. To do this, while on the blank screen, press CMD + SHIFT + R on Mac or CTRL + SHIFT + R on PC.
- resolved Mar 31, 2025, 02:32 PM UTC
This incident has been resolved.
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