Florence Healthcare incident
Intermittent issues with entering Florence products and feature visibility
Resolved after 20 hours 27 minutes, affecting eBinder and SiteLink and 1 more, on July 20, 2026.
This issue has now been fully resolved. The underlying problem was mitigated on the third-party provider's side, and we've implemented additional preventative measures on our end to minimize the impact of any future vendor-related disruptions. All Florence products are now operating normally.
Affected components
Update timeline
- investigating Jul 20, 2026, 06:26 PM UTC
We are aware of the ongoing issues with entering our products and are currently investigating the issue.
- identified Jul 20, 2026, 07:57 PM UTC
We have identified the issue and are working on the resolution. Thank you for your patience.
- identified Jul 20, 2026, 10:03 PM UTC
We're currently experiencing degraded functionality due to a connectivity issue with one of our third-party service providers. As a result, some features may temporarily not be visible. No data has been affected, and your information remains safe and secure. Our team is actively working on a resolution, and we'll provide updates as more information becomes available.
- resolved Jul 21, 2026, 02:54 PM UTC
This issue has now been fully resolved. The underlying problem was mitigated on the third-party provider's side, and we've implemented additional preventative measures on our end to minimize the impact of any future vendor-related disruptions. All Florence products are now operating normally.
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