Florence Healthcare incident

Service Temporarily Unavailable

Resolved after 3 hours, affecting eBinder and Authentication and 1 more, on August 21, 2025.

identified Aug 21, 2025, 07:00 PM UTC

We have identified an issue related to our authentication provider and are working towards a full resolution.

Started
Aug 21, 2025, 05:59 PM UTC
Resolved
Aug 21, 2025, 09:00 PM UTC
Duration
3h
Detected by Pingoru
Aug 21, 2025, 05:59 PM UTC

Affected components

eBinderAuthenticationSiteLinkeConsent

Update timeline

  1. investigating Aug 21, 2025, 05:59 PM UTC

    We are currently investigating the issue.

  2. identified Aug 21, 2025, 07:00 PM UTC

    We have identified an issue related to our authentication provider and are working towards a full resolution.

  3. resolved Aug 21, 2025, 09:00 PM UTC

    All services are back to operational.

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