Florence Healthcare incident
Email Import feature is not working - Emails not being uploaded to eBinders
Resolved after 1 hour 26 minutes, affecting Document Upload, on July 31, 2025.
The necessary configuration changes have been made, and new email imports are now being uploaded as expected along with the expected email confirmations or failure notifications.
Affected components
Update timeline
- identified Jul 31, 2025, 04:24 PM UTC
The email import feature is currently not working, and failure notifications are not being sent as expected. This is due to an unexpected configuration change by our third-party email provider. Our team has identified the issue and is working on a fix. Please avoid using the email import feature until this issue is resolved.
- resolved Jul 31, 2025, 05:51 PM UTC
The necessary configuration changes have been made, and new email imports are now being uploaded as expected along with the expected email confirmations or failure notifications.
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