Florence Healthcare incident

eBinders Document Download Issues

Resolved after 2 hours 14 minutes, affecting Document Download, on December 16, 2025.

resolved Dec 16, 2025, 07:52 PM UTC

The eBinders performance issues have been resolved. The document download functionality has been restored and all services are now operating normally.

Started
Dec 16, 2025, 05:37 PM UTC
Resolved
Dec 16, 2025, 07:52 PM UTC
Duration
2h 14m
Detected by Pingoru
Dec 16, 2025, 05:37 PM UTC

Affected components

Document Download

Update timeline

  1. identified Dec 16, 2025, 05:37 PM UTC

    We are currently investigating reports of degraded system performance affecting document download capabilities. Users may experience delays when downloading documents.

  2. resolved Dec 16, 2025, 07:52 PM UTC

    The eBinders performance issues have been resolved. The document download functionality has been restored and all services are now operating normally.

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