Finalsite Outage History

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There were 7 Finalsite outages since February 10, 2026 totaling 163h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.finalsite.com

Minor April 28, 2026

Messages XR Enterprise: Text to Speech Not Sending Correctly

Detected by Pingoru
Apr 28, 2026, 03:00 PM UTC
Resolved
May 01, 2026, 12:06 PM UTC
Duration
2d 21h
Affected: Messages XR Enterprise
Timeline · 2 updates
  1. investigating Apr 28, 2026, 03:00 PM UTC

    Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message. Our development team is working to resolve the issue as quickly as possible.

  2. resolved May 01, 2026, 12:06 PM UTC

    Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly. Thank you for your patience while we worked to get this back up and running.

Read the full incident report →

Minor March 23, 2026

Finalsite Enrollment: Degraded Email Open Dates

Detected by Pingoru
Mar 23, 2026, 04:01 PM UTC
Resolved
Mar 24, 2026, 05:44 PM UTC
Duration
1d 1h
Affected: Enrollment Management System
Timeline · 3 updates
  1. identified Mar 23, 2026, 04:01 PM UTC

    Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible. Emails are still being successfully sent and opened by recipients.

  2. monitoring Mar 24, 2026, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

Issue with Composer sites

Detected by Pingoru
Feb 27, 2026, 05:00 PM UTC
Resolved
Feb 27, 2026, 11:08 PM UTC
Duration
6h 7m
Affected: Composer US EastComposer US CentralComposer US WestComposer UKComposer Asia
Timeline · 5 updates
  1. investigating Feb 27, 2026, 05:00 PM UTC

    We're currently investigating an increase in errors on Composer sites. We'll continue to provide more information as it becomes available. We apologize for the inconvenience.

  2. identified Feb 27, 2026, 05:35 PM UTC

    We've identified the issue and are working to restore service.

  3. identified Feb 27, 2026, 06:37 PM UTC

    We are continuing to work to restore full functionality. We are noting impacts to logins and a subset of Composer features. We will post another update within the next half hour.

  4. monitoring Feb 27, 2026, 07:15 PM UTC

    Service has been restored at this time, and we are continuing to monitor. Site logins and Composer features should be operating as expected.

  5. resolved Feb 27, 2026, 11:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 22, 2026

Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients

Detected by Pingoru
Feb 22, 2026, 10:59 PM UTC
Resolved
Feb 23, 2026, 12:56 AM UTC
Duration
1h 56m
Affected: Mass NotificationsMessages XR Enterprise
Timeline · 2 updates
  1. investigating Feb 22, 2026, 10:59 PM UTC

    Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.

  2. resolved Feb 23, 2026, 12:56 AM UTC

    Our development team has resolved the issue and all services are functioning as expected.

Read the full incident report →

Minor February 19, 2026

Connect - Degraded SMS Sending

Detected by Pingoru
Feb 19, 2026, 05:24 PM UTC
Resolved
Feb 20, 2026, 02:21 PM UTC
Duration
20h 56m
Affected: Connect
Timeline · 5 updates
  1. investigating Feb 19, 2026, 05:24 PM UTC

    Our team is investigating SMS sending delays and degraded performance.

  2. monitoring Feb 19, 2026, 06:29 PM UTC

    We are seeing performance return to normal and will continue to closely monitor the situation.

  3. monitoring Feb 19, 2026, 09:53 PM UTC

    SMS Message sending remains stable. Our team will continue to closely monitor the situation.

  4. monitoring Feb 19, 2026, 10:20 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 20, 2026, 02:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026

Messages/XR: Sending Delays for US East

Detected by Pingoru
Feb 12, 2026, 02:03 PM UTC
Resolved
Feb 12, 2026, 09:36 PM UTC
Duration
7h 32m
Affected: Messages XR
Timeline · 4 updates
  1. investigating Feb 12, 2026, 02:03 PM UTC

    Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.

  2. identified Feb 12, 2026, 05:40 PM UTC

    The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.

  3. monitoring Feb 12, 2026, 06:57 PM UTC

    We are seeing message sends process as expected at this time. Our team is continuing to monitor.

  4. resolved Feb 12, 2026, 09:36 PM UTC

    This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.

Read the full incident report →

Minor February 10, 2026

US Central - Composer Display Issues

Detected by Pingoru
Feb 10, 2026, 03:08 PM UTC
Resolved
Feb 11, 2026, 11:28 PM UTC
Duration
1d 8h
Affected: Composer US Central
Timeline · 4 updates
  1. investigating Feb 10, 2026, 03:08 PM UTC

    We are aware of an issue preventing images from displaying as expected on Composer websites, impacting a subset of US Central clients. We are working to resolve this issue and will provide additional updates as soon as possible.

  2. identified Feb 10, 2026, 07:35 PM UTC

    The root cause of this issue has been identified, and our team is working to implement a fix. We will provide additional updates as soon as possible.

  3. monitoring Feb 11, 2026, 01:34 PM UTC

    A fix was deployed overnight, and as of 7:00 AM CST, all affected sites have been updated to the latest version. We are continuing to monitor performance. If you continue to experience issues, please contact Support. Thank you for your patience.

  4. resolved Feb 11, 2026, 11:28 PM UTC

    This issue has been resolved.

Read the full incident report →

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