Finalsite Outage History

We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.

Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form are reaching us as expected at this time.

We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.

Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message. Our development team is working to resolve the issue as quickly as possible.

We're currently investigating an increase in errors on Composer sites. We'll continue to provide more information as it becomes available. We apologize for the inconvenience.

Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.

Our team is investigating SMS sending delays and degraded performance.

Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.

We are aware of an issue preventing images from displaying as expected on Composer websites, impacting a subset of US Central clients. We are working to resolve this issue and will provide additional updates as soon as possible.

We are currently investigating an issue affecting the group selection interface when creating an Important Announcement. This issue specifically impacts a subset of clients in our US West region. While affected users can still select groups and send messages, the selection list currently displays all groups (including archived ones) in a long list format. We understand this makes selecting groups difficult, and we are working to restore the group selection layout. Workaround: Users can still send Important Announcements by scrolling to find the intended group, though we advise double-checking group names when making your selections.

We are currently investigating issues with Composer performance and display in the US Central and US East hosting regions. We are working to address these issues and will provide an additional update as soon as possible.

Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US Central hosting region. We are working to address this issue and will provide additional updates as soon as possible.

We are currently investigating an issue that is inadvertently forcing LDAP users to reset passwords preventing the ability to log in to websites. We will provide an update as soon as possible.

We are aware of an incident that may be preventing a subset of SMS traffic from sending properly. We are actively working to resolve this and will provide an update as soon as possible.

We have observed additional instances of SMS sending issues. Our team is investigating the cause and will provide an update as soon as possible.

Our development team continues to work towards a resolution on the SMS delivery issues that we have been experiencing. We will be implementing an update during our regular maintenance window tonight, and will continue to monitor delivery after this release to ensure improved message deliverability and reliability.

Our development team has identified an issue that is causing SMS messages to not go out. We are working to resolve this issue as quickly as possible. While we work on this, phone calls and emails are still functioning as intended. Please reach out to the support team if you have any questions or need additional assistance with sending messages.

Our team is aware of a message-sending delay impacting a subset of clients using the Messages XR Enterprise and Mass Notification platforms. We are working to address this issue and will provide additional updates as soon as possible.

We are currently investigating SMS deliverability issues affecting a subset of clients.

We are currently investigating issues with Resources failing to upload as expected and will provide additional updates as soon as possible.

We need to perform emergency maintenance on our services. At this time, your Mass Notifications, Messages XR-E, and Connect products will not be accessible. We apologize for the inconvenience and understand the disruption this maintenance causes.