Finalsite Outage History

We are aware of an incident that may be preventing a subset of SMS traffic from delivering properly. We are actively working to resolve this and will provide an update shortly.

In order to mitigate this issue, we are now sending Emergency SMS messages from an additional short code, 91841, to ensure that all SMS messages are properly delivered. This means that in the event of an emergency, your recipients may see your message appear from this short code.

To enhance the reliability of SMS delivery, we are moving all SMS traffic to 23177 and 53291. As a result, some recipients may receive messages from a new number. This is normal, and messages are still from your institution. No action is required.

We are currently seeing additional delivery issues with SMS traffic. Our team is actively investigating and working to resolve the problem. We will provide updates as more information becomes available.

A subset of clients are currently experiencing an issue where the recipients list will be stuck loading when selecting recipients from a list. Our development team is currently working to resolve this. In the meantime, a temporarily workaround for this is to open your profile by clicking on your icon on the upper right hand corner of the screen and save it.

We are currently experiencing an issue with message reporting where some emails are returning a status of “Email Sent.” Please note this is a reporting issue only. Emails are still being delivered successfully. Our development team is actively investigating, and we will provide updates as more information becomes available.

Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent. Our team has identified the root cause and is working towards a solution and release plan. Until this has been updated, you should not translate any messages using the Beefree editor. We apologize for this inconvenience, and this will addressed on September, 12.

Our team has identified an issue when attempting to connect to Smore in the message sending interface. When clicking on the Smore dropdown and attempting to create a newsletter, an error is popping up. While we investigate the cause of this, users can log into Smore directly at smore.com > Select newsletter > Share on Mass Notification System > Copy HTML Code > in MN/MXRE messaging interface, from Email, click More to expand toolbar > click the Source Code tool > paste the code > the newsletter will populate.

We are currently seeing sporadic delays in message sending. This issue is only impacting a subset of clients, specifically those in the US East region. Our team is actively investigating and working to restore normal sending as quickly as possible. We will provide an update as soon as more information is available. Thank you for your patience,

For a small subset of clients, there is a delay in SMS sending (phone calls and emails are processing as expected). This can range from a few minutes to an hour. Our development team is aware of the issue and working towards a resolution. We apologize for any inconvenience this may cause.

Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.

We are continuing to investigate this issue that is impacting a subset of websites. We will provide additional updates as soon as possible.

Our development team has discovered an issue that is causing some messages to get stuck in a Current status without any sending. This is identifiable by the Current status and an empty progress bar. We are working to resolve this as quickly as possible. If you are affected by this issue and need an emergency message sent out, please contact the support team and we will assist you in getting the message out. We apologize for the inconvenience.

There is currently an issue where some users may appear as "off feed" due to full integration refreshes not running consistently. While data additions are still processing normally, the process that identifies and removes users is currently producing inaccurate results. We're working to correct this and ask that the off feed utility not be run manually if all users are showing as off feed. If you notice users have been incorrectly removed or have any questions, please reach out to our support team.

The team continues their investigation into this issue.

For a subset of users, attachments cannot be uploaded to messages. We apologize for this inconvenience. If you are affected by this issue, we suggest providing a link to the attachment until a resolution is in place. We will update this status as work progresses.

We are currently investigating an issue with admin logins and elevated 504 gateway errors, impacting a subset of Web Community Manager websites. We will provide additional updates as soon as possible.