Finalsite Outage History
Finalsite is up right nowPingoru has recorded 50 incidents for Finalsite: 31 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 57 of 720 (8%) |
| May 2026 | 4 | 42 of 744 (6%) |
| June 2026 | 1 | 25 of 720 (4%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 4 | 124 of 744 (17%) |
| September 2026 | 1 | 20 of 720 (3%) |
| October 2026 | 1 | 6 of 587 (1%) |
Incidents, newest first
Minor October 21, 2025 Composer: Resource Upload Issues 20h 5m Composer US West, Composer UK, Composer Asia
Started Oct 21, 2025, 08:54 PM UTC· resolved Oct 22, 2025, 04:59 PM UTC
- investigating Oct 21, 2025, 08:54 PM UTC
We are currently investigating issues with Resources failing to upload as expected and will provide additional updates as soon as possible.
- monitoring Oct 21, 2025, 09:48 PM UTC
A fix has been implemented for this issue, and we are seeing Resources uploading as expected. Our team is continuing to monitor and we will provide any further updates as needed.
- resolved Oct 22, 2025, 04:59 PM UTC
This issue has been resolved. Resource uploads have continued to process as expected.
Notice October 16, 2025 Mass Notifications and Messages XR-Enterprise SMS Issues 13d 21h Connect, Mass Notifications, Messages XR Enterprise
Started Oct 16, 2025, 06:29 PM UTC· resolved Oct 30, 2025, 04:20 PM UTC
- identified Oct 16, 2025, 06:29 PM UTC
Increased Filtering of SMS Messages The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.
- monitoring Oct 20, 2025, 12:13 AM UTC
As of today, SMS will now be sent from short code 97178 instead of 54968. This change has been made to increase message reliability and deliverability, resolving the recent filtering issue that was blocking some SMS messages containing links, email addresses, and phone numbers.
- monitoring Oct 28, 2025, 03:47 PM UTC
As of today, emergency SMS messages will be sent from short code 53291, and all other messages will continue to come from 97178. This update restores your previous two-number setup and maintains the improved message reliability and deliverability we implemented to resolve recent filtering issues. “Sign In As” Feature Re-Enabled The “Sign In As” feature has been re-enabled. Some features remain disabled as the investigation continues. Read more in this knowledge base article.
- resolved Oct 30, 2025, 04:20 PM UTC
This incident has been resolved. Please visit this page for more information on unavailable features.
Minor October 7, 2025 Messages XR - Voice Message Sending Incident 1d 1h Messages XR
Started Oct 07, 2025, 12:30 PM UTC· resolved Oct 08, 2025, 01:48 PM UTC
- identified Oct 07, 2025, 12:30 PM UTC
Voice Messages sending is degraded.
- resolved Oct 08, 2025, 01:48 PM UTC
This incident has been resolved.
Major October 5, 2025 Emergency Maintenance - Messages XR-Enterprise, Mass Notifications, and Connect 2d 4h Connect, Mass Notifications, Messages XR Enterprise
Started Oct 05, 2025, 07:43 AM UTC· resolved Oct 07, 2025, 12:33 PM UTC
- investigating Oct 05, 2025, 07:43 AM UTC
We need to perform emergency maintenance on our services. At this time, your Mass Notifications, Messages XR-E, and Connect products will not be accessible. We apologize for the inconvenience and understand the disruption this maintenance causes.
- identified Oct 06, 2025, 11:17 AM UTC
We are working to gradually restore service. Please continue to monitor this page for updates on restoration progress throughout the day. Also, please monitor your email inbox for more details regarding access to your account.
- identified Oct 06, 2025, 06:14 PM UTC
We are actively working to restore service and are aiming for full restoration later today. Please continue to monitor your email inbox and this status page for further instructions.
- identified Oct 07, 2025, 12:14 AM UTC
We are continuing with security testing and system validation to ensure a safe restoration. Please plan for systems to remain offline through tomorrow, Tuesday, October 7th.
- identified Oct 07, 2025, 09:38 AM UTC
We continue efforts to restore service. You may begin to receive new credentials in your inbox. As access to your account is restored, please know that SMS and Voice deliverability is degraded. Please utilize Email or your back up communication channels.
- resolved Oct 07, 2025, 12:33 PM UTC
This incident has been resolved.
Major October 2, 2025 Connect: SMS Sending Incident 4d 19h Connect
Started Oct 02, 2025, 05:11 PM UTC· resolved Oct 07, 2025, 12:33 PM UTC
- investigating Oct 02, 2025, 05:11 PM UTC
We are aware of an incident that may be preventing a subset of SMS traffic from delivering properly. We are actively working to resolve this and will provide an update shortly.
- investigating Oct 02, 2025, 08:10 PM UTC
In order to mitigate this issue, we are now sending Emergency SMS messages from an additional short code, 91841, to ensure that all SMS messages are properly delivered. This means that in the event of an emergency, your recipients may see your message appear from this short code.
- investigating Oct 03, 2025, 12:05 PM UTC
To enhance the reliability of SMS delivery, we are moving all SMS traffic to 23177 and 53291. As a result, some recipients may receive messages from a new number. This is normal, and messages are still from your institution. No action is required.
- investigating Oct 03, 2025, 01:37 PM UTC
We are currently seeing additional delivery issues with SMS traffic. Our team is actively investigating and working to resolve the problem. We will provide updates as more information becomes available.
- identified Oct 03, 2025, 05:30 PM UTC
We are currently experiencing an issue that is affecting SMS message delivery. Our team is working closely with our partners to resolve this as quickly as possible. In the meantime, we recommend using Email or Voice channels to ensure your communications are delivered successfully. We apologize for the inconvenience and will provide an update as soon as service is fully restored.
- identified Oct 04, 2025, 04:40 PM UTC
SMS deliverability remains degraded. We continue to recommend using Voice and Email channels for any urgent communication. Our team is engaged with our vendors and have provided all necessary details to restore service. We will provide an additional update as soon as possible.
- resolved Oct 07, 2025, 12:33 PM UTC
This incident has been resolved.
Minor September 17, 2025 Messages XR Enterprise: Issue with list loading when selecting recipients 5d 23h Messages XR Enterprise
Started Sep 17, 2025, 07:46 PM UTC· resolved Sep 23, 2025, 07:00 PM UTC
- investigating Sep 17, 2025, 07:46 PM UTC
A subset of clients are currently experiencing an issue where the recipients list will be stuck loading when selecting recipients from a list. Our development team is currently working to resolve this. In the meantime, a temporarily workaround for this is to open your profile by clicking on your icon on the upper right hand corner of the screen and save it.
- resolved Sep 23, 2025, 07:00 PM UTC
This issue has been resolved, and recipient list behavior is corrected.
Notice September 8, 2025 Mass Notifications and Messages XR-Enterprise: Phone Messaging Delayed (Resolved) – Mass Notifications, Messages XR Enterprise
Started Sep 08, 2025, 02:05 AM UTC· resolved Sep 08, 2025, 02:05 AM UTC
- resolved Sep 08, 2025, 02:05 AM UTC
This status is to inform you of an incident that is now resolved. Earlier today, an issue was encountered where some phone messages were not sent, categorized as "Not Completed" in Message Tracking. This issue has now been resolved, and messages have been sent. If your local blackout time began before this issue was resolved (estimated time of resolution: 9:45pm ET), delivery will be delayed until messaging can recommence at the end of your designated blackout time.
Notice September 5, 2025 Connect: Email Reporting Issue 4d 15h Connect
Started Sep 05, 2025, 08:56 PM UTC· resolved Sep 10, 2025, 12:53 PM UTC
- investigating Sep 05, 2025, 08:56 PM UTC
We are currently experiencing an issue with message reporting where some emails are returning a status of “Email Sent.” Please note this is a reporting issue only. Emails are still being delivered successfully. Our development team is actively investigating, and we will provide updates as more information becomes available.
- resolved Sep 10, 2025, 12:53 PM UTC
Reporting is now back to normal, and we are no longer seeing large numbers of messages stuck in “Email Sent” status. Please note that delivery status updates are still subject to responses from email providers, so there may occasionally be slight delays depending on the recipient’s provider. If you notice anything unusual, please don’t hesitate to reach out to our Support team.
Minor September 3, 2025 Messages XR-Enterprise: Issue when sending using the Beefree Editor 9d Messages XR Enterprise
Started Sep 03, 2025, 01:52 PM UTC· resolved Sep 12, 2025, 02:35 PM UTC
- investigating Sep 03, 2025, 01:52 PM UTC
Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent. Our team has identified the root cause and is working towards a solution and release plan. Until this has been updated, you should not translate any messages using the Beefree editor. We apologize for this inconvenience, and this will addressed on September, 12.
- identified Sep 04, 2025, 02:50 PM UTC
Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.
- resolved Sep 12, 2025, 02:35 PM UTC
This issue has now been resolved.
Minor August 15, 2025 Trouble Creating Smore Newsletter 3d 17h Mass Notifications, Messages XR Enterprise
Started Aug 15, 2025, 08:17 PM UTC· resolved Aug 19, 2025, 02:16 PM UTC
- investigating Aug 15, 2025, 08:17 PM UTC
Our team has identified an issue when attempting to connect to Smore in the message sending interface. When clicking on the Smore dropdown and attempting to create a newsletter, an error is popping up. While we investigate the cause of this, users can log into Smore directly at smore.com > Select newsletter > Share on Mass Notification System > Copy HTML Code > in MN/MXRE messaging interface, from Email, click More to expand toolbar > click the Source Code tool > paste the code > the newsletter will populate.
- resolved Aug 19, 2025, 02:16 PM UTC
Working with Smore, they have identified the issue, and Smore newsletter creation is now working as expected. We appreciate your patience as we worked to resolve this issue.
Minor August 13, 2025 Messages XR Delivery and Reporting Issues 22h Messages XR
Started Aug 13, 2025, 04:33 PM UTC· resolved Aug 14, 2025, 02:33 PM UTC
- investigating Aug 13, 2025, 04:33 PM UTC
We are currently seeing sporadic delays in message sending. This issue is only impacting a subset of clients, specifically those in the US East region. Our team is actively investigating and working to restore normal sending as quickly as possible. We will provide an update as soon as more information is available. Thank you for your patience,
- monitoring Aug 13, 2025, 07:29 PM UTC
A fix has been implemented and we are monitoring the results. Once the team is satisfied with the results, we will once again update this status.
- resolved Aug 14, 2025, 02:33 PM UTC
We would like to report that delays with message sending and reporting have been resolved. After closely monitoring the system, we’ve confirmed that message sending and reporting are now functioning normally. Thank you for your patience while we worked to resolve this matter. We apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.
Minor August 4, 2025 SMS Sending Delay 20h 19m Mass Notifications, Messages XR Enterprise
Started Aug 04, 2025, 07:15 PM UTC· resolved Aug 05, 2025, 03:35 PM UTC
- investigating Aug 04, 2025, 07:15 PM UTC
For a small subset of clients, there is a delay in SMS sending (phone calls and emails are processing as expected). This can range from a few minutes to an hour. Our development team is aware of the issue and working towards a resolution. We apologize for any inconvenience this may cause.
- resolved Aug 05, 2025, 03:35 PM UTC
Working with our third party provider, this issue is now resolved as of 9am CT. We again apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.
Major July 22, 2025 Mass Notification – Messages Not Sending for a Subset of Clients 1h 14m Mass Notifications, Messages XR Enterprise
Started Jul 22, 2025, 02:36 PM UTC· resolved Jul 22, 2025, 03:51 PM UTC
- investigating Jul 22, 2025, 02:36 PM UTC
Our development team has discovered an issue that is causing some messages to get stuck in a Current status without any sending. This is identifiable by the Current status and an empty progress bar. We are working to resolve this as quickly as possible. If you are affected by this issue and need an emergency message sent out, please contact the support team and we will assist you in getting the message out. We apologize for the inconvenience.
- resolved Jul 22, 2025, 03:51 PM UTC
The issue has been resolved, and all messages are once again sending. Thank you for your patience while we worked on the resolution.