Is Finalsite down?

We are currently experiencing a 504 Gateway Timeout error, which is preventing some users from accessing the site. Our engineering team is actively investigating the root cause. We sincerely apologize for the disruption and will provide another update as soon as we have more information.

Our engineering team is continuing to actively investigate the root cause of the 504 Gateway Timeout errors preventing access to the platform. We are treating this issue with the highest priority and are working diligently to resolve it as quickly as possible. We will provide regular progress updates on this page as the investigation continues. If you have an urgent message that cannot wait until the system is fully restored, we have an alternative platform available to send it on your behalf. To initiate this, the request must come directly from an Account Admin (Super User Top) Please contact our support team with the following: -Message Details: Provide the exact message content and your desired delivery channels (SMS, Email, etc.). -Recipient File: Email us a file containing the recipient addresses (phone/SMS numbers or email addresses). -Data Security: For your security, please send this file as a password-protected .zip file. -File Password: Provide the password for the .zip file to our support team by phone so we can securely access it and queue your message. Thank you for your continued patience and understanding while we work through this.

We've identified the issue and are working to restore service.

Access to the application has been restored, but we are continuing to address residual issues involving UI performance, Email, and SMS sending. We are actively working to restore full functionality and will provide further updates here as soon as we have them.

A fix has been implemented and our team is monitoring the results to ensure all functionality is working as expected.

After extensive monitoring, we have confirmed that the system is running as expected.

We are currently investigating an issue where users are receiving an error message when attempting to add or change images within the Messages editor. Our team is aware of the problem and is actively working on a resolution. We apologize for the inconvenience and will provide another update as soon as we have more information.

This incident has been resolved and our team has confirmed that image editing functionality has been restored.

Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form are reaching us as expected at this time.

We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible. Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.

Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.

This issue has been resolved.

We are currently investigating issues with Composer performance in the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.

Performance has stabilized in the US Central region, and our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.

This incident has been resolved.

We are currently investigating issues with Composer performance the US Central region. We are working to analyze and mitigate this problem. More updates to follow shortly.

We are no longer seeing issues in the US Central region. Our team is continuing to monitor at this time. If you are still seeing any issues, please contact Composer Support.

This incident has been resolved.