Finalsite incident

Mass Notification/Messages XRE: Message Creation Not Working for a Subset of Clients

Major Resolved View vendor source →

Finalsite experienced a major incident on February 22, 2026 affecting Mass Notifications and Messages XR Enterprise, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2026, 10:59 PM UTC
Resolved
Feb 23, 2026, 12:56 AM UTC
Duration
1h 56m
Detected by Pingoru
Feb 22, 2026, 10:59 PM UTC

Affected components

Mass NotificationsMessages XR Enterprise

Update timeline

  1. investigating Feb 22, 2026, 10:59 PM UTC

    Our development team has identified an issue that is causing message creation to get stuck in Initializing and not complete for a subset of clients. We are working to resolve this as quickly as possible.

  2. resolved Feb 23, 2026, 12:56 AM UTC

    Our development team has resolved the issue and all services are functioning as expected.