Finalsite incident

Finalsite Enrollment: Degraded Email Open Dates

Finalsite experienced a minor incident on March 23, 2026 affecting Enrollment Management System, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started: Mar 23, 2026, 04:01 PM UTC
Resolved: Mar 24, 2026, 05:44 PM UTC
Duration: 1d 1h
Detected by Pingoru: Mar 23, 2026, 04:01 PM UTC

Affected components

Enrollment Management System

Update timeline

identified Mar 23, 2026, 04:01 PM UTC

Open dates in our Sent Emails page are currently empty due to an intermittent issue with our external email delivery provider. We are working with our email provider to resolve the issue as soon as possible. Emails are still being successfully sent and opened by recipients.
monitoring Mar 24, 2026, 05:33 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2026, 05:44 PM UTC

This incident has been resolved.