Finalsite experienced a minor incident on August 16, 2026 affecting Connect, lasting 22h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2026, 10:03 PM UTC
We are currently investigating an issue that is causing SMS messages to stall in the outbox. Our engineering team is actively investigating this matter to identify the root cause. Further updates will be provided as soon as more information becomes available.
- investigating Aug 17, 2026, 12:23 AM UTC
We are currently investigating an issue affecting SMS delivery due to a service disruption with an upstream infrastructure partner. Impact: Messages may remain in your outbox with a "sending" status for longer than usual, or they may fail to deliver entirely. We are actively working with our partner to restore full service.
- monitoring Aug 17, 2026, 12:38 PM UTC
Our upstream SMS partner is no longer observing any further issues, but they continue to monitor their services closely. Outgoing SMS delivery is returning to normal, and our team will continue monitoring delivery rates to ensure stability.
- resolved Aug 17, 2026, 08:15 PM UTC
SMS delivery has remained normal throughout the day, with no further disruptions reported by our upstream provider. This incident has been resolved.