Finalsite experienced a minor incident on February 12, 2026 affecting Messages XR, lasting 7h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Messages XR
Update timeline
- investigating Feb 12, 2026, 02:03 PM UTC
Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.
- identified Feb 12, 2026, 05:40 PM UTC
The issue causing the message delivery delays for US East clients has been identified. We will provide an additional update as soon as possible.
- monitoring Feb 12, 2026, 06:57 PM UTC
We are seeing message sends process as expected at this time. Our team is continuing to monitor.
- resolved Feb 12, 2026, 09:36 PM UTC
This issue, which caused sending delays impacting a subset of clients in the US East hosting region, has been resolved.