Finalsite experienced a major incident on May 13, 2026 affecting Finalsite Support (Phone Support and Tickets), lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 05:03 PM UTC
Our team is aware of an issue impacting the ability to reach our Support teams via our dedicated phone lines. We are monitoring the situation with our provider and will provide an additional update as soon as possible. Email and tickets submitted via the Support Portal form are reaching us as expected at this time.
- identified May 13, 2026, 06:07 PM UTC
We are continuing to monitor the issue impacting our voice provider, and will pass along additional updates as soon as possible. Support requests submitted via email or ticketing forms continue to reach our teams as expected at this time.
- monitoring May 13, 2026, 06:38 PM UTC
Our voice provider has advised of a fix for this issue, and we are once again seeing calls to our Support lines connecting as expected. We appreciate your patience.
- resolved May 13, 2026, 06:52 PM UTC
This issue has been resolved.