Finalsite incident

Messages XR Enterprise: Text to Speech Not Sending Correctly

Minor Resolved View vendor source →

Finalsite experienced a minor incident on April 28, 2026 affecting Messages XR Enterprise, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 03:00 PM UTC
Resolved
May 01, 2026, 12:06 PM UTC
Duration
2d 21h
Detected by Pingoru
Apr 28, 2026, 03:00 PM UTC

Affected components

Messages XR Enterprise

Update timeline

  1. investigating Apr 28, 2026, 03:00 PM UTC

    Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message. Our development team is working to resolve the issue as quickly as possible.

  2. resolved May 01, 2026, 12:06 PM UTC

    Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly. Thank you for your patience while we worked to get this back up and running.