Finalsite experienced a major incident on August 4, 2025 affecting Composer US East, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2025, 12:02 PM UTC
Our team is investigating reports of performance/availability problems on your website. We will provide additional information as soon as possible.
- investigating Aug 04, 2025, 12:25 PM UTC
We are continuing to investigate this issue that is impacting a subset of websites. We will provide additional updates as soon as possible.
- identified Aug 04, 2025, 01:16 PM UTC
Our team has identified the root cause for these site performance issues, and are in the process of deploying a fix to all affected websites. We will provide another update soon.
- monitoring Aug 04, 2025, 01:39 PM UTC
A fix has been implemented for all affected sites, and our team is continuing to monitor at this time. Thank you for your patience, and please contact Support if you are seeing any lingering issues.
- resolved Aug 04, 2025, 03:16 PM UTC
This incident has been resolved.