Finalsite incident

Messages XR-Enterprise: Issue when sending using the Beefree Editor

Minor Resolved View vendor source →

Finalsite experienced a minor incident on September 3, 2025 affecting Messages XR Enterprise, lasting 9d. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 01:52 PM UTC
Resolved
Sep 12, 2025, 02:35 PM UTC
Duration
9d
Detected by Pingoru
Sep 03, 2025, 01:52 PM UTC

Affected components

Messages XR Enterprise

Update timeline

  1. investigating Sep 03, 2025, 01:52 PM UTC

    Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent. Our team has identified the root cause and is working towards a solution and release plan. Until this has been updated, you should not translate any messages using the Beefree editor. We apologize for this inconvenience, and this will addressed on September, 12.

  2. identified Sep 04, 2025, 02:50 PM UTC

    Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.

  3. resolved Sep 12, 2025, 02:35 PM UTC

    This issue has now been resolved.