Finalsite incident

Messages XR Enterprise: Issue with list loading when selecting recipients

Finalsite experienced a minor incident on September 17, 2025 affecting Messages XR Enterprise, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2025, 07:46 PM UTC
Resolved: Sep 23, 2025, 07:00 PM UTC
Duration: 5d 23h
Detected by Pingoru: Sep 17, 2025, 07:46 PM UTC

Affected components

Messages XR Enterprise

Update timeline

investigating Sep 17, 2025, 07:46 PM UTC

A subset of clients are currently experiencing an issue where the recipients list will be stuck loading when selecting recipients from a list. Our development team is currently working to resolve this. In the meantime, a temporarily workaround for this is to open your profile by clicking on your icon on the upper right hand corner of the screen and save it.
resolved Sep 23, 2025, 07:00 PM UTC

This issue has been resolved, and recipient list behavior is corrected.