Extensiv Outage History

Extensiv is up right now

Pingoru has recorded 50 incidents for Extensiv: 26 in the last 12 months and 6 in the last 90 days.

Source: status.extensiv.com

50incidents recorded
26last 12 months
6last 90 days
5 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Extensiv in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202613 of 720 (0%)
May 202600 of 744 (0%)
June 202618 of 720 (1%)
July 2026427 of 744 (4%)
August 2026117 of 744 (2%)
September 2026533 of 720 (5%)
October 202600 of 518 (0%)

Incidents, newest first

Minor September 28, 2026 Connectivity issue with Amazon Seller Central 1h 45m 3PL Warehouse Manager, Small Parcel Suite, Integration Manager by Extensiv, Order Manager by Extensiv and 1 more

Started Sep 28, 2026, 03:16 PM UTC· resolved Sep 28, 2026, 05:02 PM UTC

  1. investigating Sep 28, 2026, 03:16 PM UTC

    We are currently investigating a connectivity issue with Amazon Seller Central. Our team is actively investigating this issue and working to restore normal functionality. We will provide update in 30 minutes.

  2. investigating Sep 28, 2026, 03:52 PM UTC

    We are continuing to investigate the connectivity issue with Amazon Seller Central and are actively working with Amazon to identify the cause. We are seeing some signs of recovery, with API calls succeeding intermittently and some data processing successfully. However, connectivity has not yet fully recovered and customers may continue to experience delays or intermittent failures. Our team will continue monitoring closely and will provide another update in 30 minutes.

  3. monitoring Sep 28, 2026, 04:25 PM UTC

    We are continuing to monitor the connectivity issue with Amazon Seller Central. Connectivity has significantly improved, and the majority of API traffic is now processing successfully. We are continuing to monitor for intermittent failures while we work with Amazon to confirm full recovery. We will provide another update as additional information becomes available.

  4. resolved Sep 28, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2026 USPS Rate Shop Issue 3m Small Parcel Suite

Started Sep 23, 2026, 02:26 PM UTC· resolved Sep 23, 2026, 02:30 PM UTC

  1. investigating Sep 23, 2026, 02:26 PM UTC

    We are currently investigating issues surrounding Small Parcel Rate Shopping with USPS accounts. This could impact any operation that involves Rate Shopping. We will provide an update within 1 hour.

  2. resolved Sep 23, 2026, 02:30 PM UTC

    We have resolved the issue impacting USPS Rate Shopping. All functions are now fully operational.

Read the full incident report →

Notice September 21, 2026 Intermittent OM UI Errors and Performance Issues 21h 27m Order Manager by Extensiv

Started Sep 21, 2026, 06:29 PM UTC· resolved Sep 22, 2026, 03:56 PM UTC

  1. investigating Sep 21, 2026, 06:29 PM UTC

    We are currently investigating intermittent errors and performance issues affecting the Order Management (OM) user interface. Some users may experience slow page loading, delayed responses, or occasional UI errors while navigating or performing actions in OM. Our team is actively investigating the issue and monitoring system performance. We will provide another update within the next 30 minutes or sooner if more information becomes available.

  2. identified Sep 21, 2026, 06:51 PM UTC

    We have identified the issue contributing to the intermittent OM UI errors and performance degradation. Our team is actively working on the necessary fix while continuing to monitor system performance. We will provide another update within the next hour or sooner if new information becomes available.

  3. identified Sep 21, 2026, 07:55 PM UTC

    We are continuing to work on a fix for this issue and are closely monitoring system performance. We will provide another update within the next hour.

  4. monitoring Sep 21, 2026, 08:51 PM UTC

    We have deployed a fix for the intermittent Order Manager (OM) UI errors and performance degradation. The fix has been released successfully, and we are closely monitoring system performance to confirm the issue is fully resolved. Thank you for your patience while we worked to address this issue.

  5. resolved Sep 22, 2026, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2026 Order Management: Known Issues Following Recent Update 4h 32m Order Manager by Extensiv

Started Sep 18, 2026, 11:13 PM UTC· resolved Sep 19, 2026, 03:46 AM UTC

  1. identified Sep 18, 2026, 11:13 PM UTC

    We have identified the following issues within Order Management: Amazon tracking updates not syncing – Tracking updates are not being pushed to the Amazon channel, and orders shipped in Order Management may not be marked as shipped on Amazon. Listing SKU update errors – Some users may encounter errors when updating listing SKUs. General UI navigation latency – Users may experience slower-than-usual response times when navigating the Order Management interface, with occasional redirect errors observed. Broken tracking hyperlinks in Order History – Tracking hyperlinks in Order History may be broken or unavailable. Our team is actively investigating these issues and working to restore normal functionality. We will provide updates as more information becomes available.

  2. identified Sep 19, 2026, 12:02 AM UTC

    A fix to address these issues is currently undergoing testing and validation. We will provide another update once testing is complete and the fix is ready for deployment.

  3. monitoring Sep 19, 2026, 01:02 AM UTC

    The initial fix release has been completed, and we are actively monitoring the system. If no issues are observed during the next hour, we will proceed with the next phase of the deployment. We will provide another update following the monitoring period.

  4. monitoring Sep 19, 2026, 01:51 AM UTC

    Monitoring is ongoing, and the system continues to be observed closely following the initial release. We will provide another update within the next hour.

  5. monitoring Sep 19, 2026, 02:41 AM UTC

    The fix is currently being rolled out, and we are closely monitoring system performance throughout the process. We will provide another update once the rollout is complete.

  6. monitoring Sep 19, 2026, 03:19 AM UTC

    The fix release has been completed successfully, and we expect to see improvements shortly. We’ll continue monitoring to ensure everything is working as expected.

  7. resolved Sep 19, 2026, 03:46 AM UTC

    The issue has been resolved, and the system is now operating as expected. We will continue monitoring to ensure stability.

Read the full incident report →

Minor September 10, 2026 Issue with Small Parcel label generation and Rate Shop 4h 42m Small Parcel Suite

Started Sep 10, 2026, 12:48 PM UTC· resolved Sep 10, 2026, 05:30 PM UTC

  1. investigating Sep 10, 2026, 12:48 PM UTC

    We are currently investigating an error received when users attempt to generate labels or Rate Shop in Small Parcel. We will provide an update within one hour.

  2. investigating Sep 10, 2026, 01:40 PM UTC

    We continue to investigate this matter and will provide further update within one hour.

  3. identified Sep 10, 2026, 01:44 PM UTC

    The issue has been identified and we are currently working on a fix. We will provide further update within one hour.

  4. identified Sep 10, 2026, 02:39 PM UTC

    We are continuing to work on a fix for this issue and will provide an update within an hour.

  5. identified Sep 10, 2026, 03:34 PM UTC

    We continue to work on a fix for this issue and expect further update within 30 minutes.

  6. identified Sep 10, 2026, 04:02 PM UTC

    We are continuing to work on this fix. We will notify you once this is deployed and expect the next update within one hour.

  7. identified Sep 10, 2026, 04:57 PM UTC

    We are running final tests on this fix and should have results very shortly.

  8. resolved Sep 10, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2026 Outbound Serialization setting disabled 17h 16m 3PL Warehouse Manager

Started Aug 27, 2026, 07:50 PM UTC· resolved Aug 28, 2026, 01:06 PM UTC

  1. identified Aug 27, 2026, 07:50 PM UTC

    Our team has identified an issue where outbound serialization was disabled for some SKUs. No action is required on your part at this time. Restoration is actively underway and we will provide an update once complete. We apologize for the disruption and appreciate your patience as we work to fully resolve this. We will continue to provide updates on progress every 30 minutes.

  2. identified Aug 27, 2026, 09:50 PM UTC

    We are continue to work on restoring serialization settings for those affected. We will continue to monitor progress and provide updates.

  3. resolved Aug 28, 2026, 01:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026 Integration Manager Experiencing Outages 2h 38m Integration Manager by Extensiv

Started Jul 23, 2026, 04:51 PM UTC· resolved Jul 23, 2026, 07:29 PM UTC

  1. investigating Jul 23, 2026, 04:51 PM UTC

    The Integration Manager web application is experiencing outages. Job processing continues to process normally, so orders are flowing. We are actively investigating the web outage and will provide an update as soon as possible.

  2. monitoring Jul 23, 2026, 05:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2026 Unable to ship using Amazon Buy Shipping 20h 51m Order Manager by Extensiv

Started Jul 09, 2026, 06:25 PM UTC· resolved Jul 10, 2026, 03:16 PM UTC

  1. investigating Jul 09, 2026, 06:25 PM UTC

    We are currently investigating an issue where shipments cannot be created using Amazon Buy Shipping because the available Amazon Buy Shipping services are not allowing users to complete the shipping process. Our development team is actively working to identify the root cause and restore normal functionality. We will provide updates as soon as more information becomes available.

  2. investigating Jul 09, 2026, 07:12 PM UTC

    We are continuing to investigate the issue affecting the Amazon Buy Shipping service. Our development team is actively working to determine the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

  3. identified Jul 09, 2026, 09:27 PM UTC

    We have identified the issue impacting the Amazon Buy Shipping service. Our development team is actively working on a fix to restore normal functionality. We will continue to provide updates as progress is made and will share additional information as soon as it becomes available.

  4. monitoring Jul 09, 2026, 11:01 PM UTC

    A fix has been implemented for the issue affecting the Amazon Buy Shipping service. We are actively monitoring the results to ensure the fix is performing as expected and that normal functionality has been fully restored. We will continue to provide updates as needed.

  5. resolved Jul 10, 2026, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 3, 2026 Intermittent Order Management Access Disruption 2h 19m Order Manager by Extensiv

Started Jul 03, 2026, 07:33 PM UTC· resolved Jul 03, 2026, 09:52 PM UTC

  1. identified Jul 03, 2026, 07:33 PM UTC

    We have identified a server issue that is causing intermittent access issues with the Order Management service. To restore stability, we need to implement changes to the affected infrastructure. During this work, users may experience temporary interruptions or limited access to the application. Our team is actively working to complete these changes as quickly as possible and will provide updates as progress is made.

  2. identified Jul 03, 2026, 08:19 PM UTC

    We are still implementing the required changes to restore stability for the Order Management service. Our team is actively working through the update, and we will continue to provide progress updates as work continues.

  3. monitoring Jul 03, 2026, 08:32 PM UTC

    The change has been successfully implemented. We are currently monitoring the system to ensure stability and confirm that all functionality is operating as expected. Further updates will be provided if needed.

  4. resolved Jul 03, 2026, 09:52 PM UTC

    The issue affecting the Order Management service has been resolved, and service has been fully restored.

Read the full incident report →

Major July 3, 2026 Unable to Access Order Management 1h 16m Order Manager by Extensiv

Started Jul 03, 2026, 03:50 PM UTC· resolved Jul 03, 2026, 05:07 PM UTC

  1. investigating Jul 03, 2026, 03:50 PM UTC

    We are currently investigating an issue affecting access to Order Management. Some users may be unable to access the service or may experience errors. Our team is actively working to identify the cause and restore normal functionality. We will provide another update as soon as more information is available.

  2. identified Jul 03, 2026, 04:22 PM UTC

    We have identified the cause of the issue affecting the Order Management service. Our developers are actively implementing a fix and working to restore the service as quickly as possible. We will continue to provide updates on our progress and share the next status update as more information becomes available.

  3. monitoring Jul 03, 2026, 04:50 PM UTC

    A fix has been implemented and service has been restored. We are actively monitoring the service to ensure it remains stable and that all functionality is operating as expected. We will provide a final update once monitoring is complete.

  4. resolved Jul 03, 2026, 05:07 PM UTC

    The issue affecting the Order Management service has been resolved, and service has been fully restored. We will continue to monitor the platform as part of our standard operations. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Critical June 3, 2026 Users are unable to login to Warehouse Manager from Extensiv HUB 7h 30m Warehouse Manager by Extensiv

Started Jun 03, 2026, 02:10 PM UTC· resolved Jun 03, 2026, 09:40 PM UTC

  1. investigating Jun 03, 2026, 02:10 PM UTC

    New incident: Investigating We are currently investigating the issue where customers are unable to log in to Warehouse Manager from Extensiv Hub. We're working on resolving the issue and will keep you informed.

  2. identified Jun 03, 2026, 02:31 PM UTC

    The issue has been identified, and our team is actively working toward a resolution. We appreciate your patience and will share updates as we make progress.

  3. monitoring Jun 03, 2026, 03:20 PM UTC

    We're pleased to report that some users are now able to access Warehouse Manager. Restoration efforts are ongoing, and we currently expect service to be fully restored within the hour. We will continue to provide updates as progress is made.

  4. resolved Jun 03, 2026, 09:40 PM UTC

    Warehouse Manager service has been fully restored and is operating normally. Our team has confirmed that users can successfully access the platform, and we will continue to monitor the service to ensure stability. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Notice April 9, 2026 Small Parcel: Error when generating labels - "Unable to fetch your request" 3h 3m Small Parcel Suite

Started Apr 09, 2026, 07:02 PM UTC· resolved Apr 09, 2026, 10:06 PM UTC

  1. investigating Apr 09, 2026, 07:02 PM UTC

    Our teams have received reports of an error when attempting to generate labels in Small Parcel and are working to resolve this. We should have an update for you in the next 30 minutes.

  2. monitoring Apr 09, 2026, 07:11 PM UTC

    Our teams have identified the cause and resolved the issue. You should now see labels generating as normal. If you have any additional questions please reach out to Support.

  3. resolved Apr 09, 2026, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026 500 Errors 7m 3PL Warehouse Manager

Started Mar 10, 2026, 06:55 PM UTC· resolved Mar 10, 2026, 07:03 PM UTC

  1. investigating Mar 10, 2026, 06:55 PM UTC

    Our team is investigating reports of 500 errors throughout 3PL Warehouse Manager. We will provide an update for you in the next 15 minutes.

  2. resolved Mar 10, 2026, 07:03 PM UTC

    Our team has resolved the 500 errors experienced in 3PL Warehouse Manager. If you continue to see additional errors please reach out to the support team for further assistance.

Read the full incident report →

Minor February 26, 2026 Issue creating Small Parcel Labels 1h 31m Small Parcel Suite

Started Feb 26, 2026, 04:14 PM UTC· resolved Feb 26, 2026, 05:46 PM UTC

  1. investigating Feb 26, 2026, 04:14 PM UTC

    We are currently experiencing a service disruption with Small Parcel label creation. Our team is currently working to restore the service. Small Parcel users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. identified Feb 26, 2026, 04:29 PM UTC

    Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to Rate Shop and create Small Parcel labels. Small Parcel users may be affected. See https://status.shipengine.com/incidents/wx6bzsc311w7 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

  3. identified Feb 26, 2026, 04:58 PM UTC

    ShipEngine continues to look into this matter. We will provide additional update in 30 minutes.

  4. monitoring Feb 26, 2026, 05:21 PM UTC

    ShipEngine had released a fix and are monitoring the results.

  5. resolved Feb 26, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2026 UCC Label Printing 5h 13m 3PL Warehouse Manager

Started Feb 16, 2026, 05:43 PM UTC· resolved Feb 16, 2026, 10:57 PM UTC

  1. investigating Feb 16, 2026, 05:43 PM UTC

    Our teams are investigating reports that UCC labels are not printing successfully. We will update this page as new information becomes available.

  2. investigating Feb 16, 2026, 06:51 PM UTC

    Our teams continues to investigate these reports. We will update again in 30 minutes with more information.

  3. investigating Feb 16, 2026, 08:30 PM UTC

    Our teams continue working diligently to resolved the printing issues seen with UCC-128 labels. We should have an update for you shortly.

  4. investigating Feb 16, 2026, 10:04 PM UTC

    We are now seeing UCC-128 labels printing. You may experience some delay in printing. Our teams will continue to investigate the delay in generation and provide an update soon.

  5. monitoring Feb 16, 2026, 10:31 PM UTC

    We are seeing UCC-128 labels printing successfully. Our teams will continue to monitor. Please reach out to our support teams if you experience any additional issues processing UCC-128 labels.

  6. resolved Feb 16, 2026, 10:57 PM UTC

    This incident is now resolved.

Read the full incident report →

Minor February 12, 2026 Blank PDF produced when generating Small Parcel Labels in PDF format 1h 50m 3PL Warehouse Manager, Small Parcel Suite

Started Feb 12, 2026, 02:05 PM UTC· resolved Feb 12, 2026, 03:55 PM UTC

  1. investigating Feb 12, 2026, 02:05 PM UTC

    We are currently experiencing a service disruption with PDF Carrier Label generation. Our team is currently working to restore the service. Users who generate carrier labels in Small Parcel in PDF Format may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Feb 12, 2026, 02:37 PM UTC

    We continue to investigate this issue and will provide additional update within 30 minutes.

  3. identified Feb 12, 2026, 03:05 PM UTC

    We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.

  4. monitoring Feb 12, 2026, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 12, 2026, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026 Edit BOL Feature producing a PresentationTier Error 1h 32m 3PL Warehouse Manager

Started Feb 12, 2026, 02:04 PM UTC· resolved Feb 12, 2026, 03:36 PM UTC

  1. investigating Feb 12, 2026, 02:04 PM UTC

    We are currently experiencing a service disruption with the Edit BOL feature. Our team is currently working to restore the service. Users who use the Edit BOL Feature may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Feb 12, 2026, 02:38 PM UTC

    We continue to investigate this issue and will provide additional update within 30 minutes.

  3. identified Feb 12, 2026, 03:07 PM UTC

    We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.

  4. monitoring Feb 12, 2026, 03:21 PM UTC

    A fix for this issue has been implemented and we are now monitoring the results.

  5. resolved Feb 12, 2026, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026 Etsy Integration Disruption 5m Integration Manager by Extensiv

Started Feb 11, 2026, 04:52 PM UTC· resolved Feb 11, 2026, 04:57 PM UTC

  1. identified Feb 11, 2026, 04:52 PM UTC

    We are currently experiencing a service disruption with our Etsy Integration where users receive a response of "Shared secret is required in x-api-key header." We have identified the source of this error and are now working on a fix to resolve it. We will send an additional update in 30 minutes.

  2. monitoring Feb 11, 2026, 04:54 PM UTC

    We have released a fix for this issue and are now monitoring the results.

  3. resolved Feb 11, 2026, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 15, 2026 Missing Tracking in Integration Manager –

Started Jan 15, 2026, 05:56 PM UTC· resolved Jan 15, 2026, 05:56 PM UTC

  1. resolved Jan 15, 2026, 05:57 PM UTC

    We recently experienced an issue where tracking was not properly applied to orders through Integration Manager. This issue has now been resolved. New orders will pull tracking as normal, and those previously missed will update upon the next scheduled update for that Integration Manager account.

Read the full incident report →

Minor January 15, 2026 Pages not fully loading 4h Order Manager by Extensiv

Started Jan 15, 2026, 03:24 PM UTC· resolved Jan 15, 2026, 07:25 PM UTC

  1. investigating Jan 15, 2026, 03:24 PM UTC

    We are currently investigating reports of pages not loading in Order Manager. Our teams are working diligently to identify and resolve this issue. We will have an update for you in the next 30 minutes.

  2. investigating Jan 15, 2026, 04:14 PM UTC

    Our Order Manager team continues to work on a resolution. We will have another update for you before the end of the hour.

  3. investigating Jan 15, 2026, 04:36 PM UTC

    We are seeing some recovery in Order Manager. We ask that users clear cache and cookies on their browser to allow for a clean session to load. We will update you again as soon as we have additional information.

  4. monitoring Jan 15, 2026, 04:57 PM UTC

    Our teams have identified and implemented a fix for this incident. We ask that you clear cache and cookies if you are seeing any residual effects. We will continue to monitor this incident and update you again with any additional information.

  5. resolved Jan 15, 2026, 07:25 PM UTC

    This incident is resolved. If you continue to experience pages not loading as intended, please reach out to Order Manager Support.

Read the full incident report →

Minor January 15, 2026 SmartScan Pick missing Location or MU Field 4h 37m SmartScan

Started Jan 15, 2026, 01:12 PM UTC· resolved Jan 15, 2026, 05:50 PM UTC

  1. investigating Jan 15, 2026, 01:12 PM UTC

    We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience. We will provide an update within 1 hour.

  2. investigating Jan 15, 2026, 02:05 PM UTC

    We are continuing to investigate this issue and will provide additional update within one hour.

  3. investigating Jan 15, 2026, 03:07 PM UTC

    We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience. We will provide an update within 1 hour.

  4. identified Jan 15, 2026, 03:16 PM UTC

    We have identified the source of this issue and are now working on a fix. Additional update will be provided within one hour.

  5. identified Jan 15, 2026, 04:13 PM UTC

    We continue to work on a fix for this issue. Additional update will be provided within one hour.

  6. monitoring Jan 15, 2026, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 15, 2026, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 5, 2026 Rate Shop Slowness and Timeouts 12h 8m Small Parcel Suite

Started Jan 05, 2026, 03:57 PM UTC· resolved Jan 06, 2026, 04:05 AM UTC

  1. investigating Jan 05, 2026, 03:57 PM UTC

    We are currently investigating an issue affecting Rate Shopping operations, including shipping of orders with an automatic Rate Shop rule. This is being addressed as our top priority and we will provide an update in 30 minutes.

  2. investigating Jan 05, 2026, 04:24 PM UTC

    We are continuing to investigate this issue and will provide additional update within 30 minutes.

  3. identified Jan 05, 2026, 04:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 05, 2026, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 06, 2026, 04:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 1, 2025 Rate Shopping Slowness 3h 22m Small Parcel Suite

Started Dec 01, 2025, 06:02 PM UTC· resolved Dec 01, 2025, 09:24 PM UTC

  1. investigating Dec 01, 2025, 06:02 PM UTC

    We are investigating reports from small subset of users that are experiencing slowness when rate shopping. We will have an update for you in 30 minutes.

  2. monitoring Dec 01, 2025, 06:12 PM UTC

    We are seeing significant improvement in rate shopping speeds. Our teams are monitoring and working on ways to increase those speeds even more moving forward. We will have an update for you again in the next 30 minutes.

  3. monitoring Dec 01, 2025, 07:38 PM UTC

    We continue to see improve in overall speeds when rate shopping. Our team will continue to monitor and improve those speeds even more. Our next update will be in about 45 minutes.

  4. resolved Dec 01, 2025, 09:24 PM UTC

    Our teams will continue to monitor speeds. If you experience any additional slowness please contact support.

Read the full incident report →

Notice November 20, 2025 Service Interruption 11m 3PL Warehouse Manager, SmartPack, Small Parcel Suite, SmartScan

Started Nov 20, 2025, 05:09 PM UTC· resolved Nov 20, 2025, 05:21 PM UTC

  1. investigating Nov 20, 2025, 05:09 PM UTC

    We are currently investigation an incident with our cloud provider that is affecting the 3PL System. We will provide updates as they become available.

  2. investigating Nov 20, 2025, 05:21 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 20, 2025, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Integration Manager access interrupted 23m Integration Manager by Extensiv

Started Nov 18, 2025, 02:34 PM UTC· resolved Nov 18, 2025, 02:57 PM UTC

  1. identified Nov 18, 2025, 02:34 PM UTC

    Our partner, Cloudfare, is currently experiencing an issue which is affecting our ability to connect with Cart Rover. Integration Manager users may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from our partner. We will send an additional update within one hour.

  2. monitoring Nov 18, 2025, 02:45 PM UTC

    Our partner, Cloudfare, has implemented a fix for this issue. We are now monitoring to insure continued access.

  3. resolved Nov 18, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →