Extensiv incident
Intermittent OM UI Errors and Performance Issues
Extensiv experienced a notice incident on September 21, 2026 affecting Order Manager by Extensiv, lasting 21h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 06:29 PM UTC
We are currently investigating intermittent errors and performance issues affecting the Order Management (OM) user interface. Some users may experience slow page loading, delayed responses, or occasional UI errors while navigating or performing actions in OM. Our team is actively investigating the issue and monitoring system performance. We will provide another update within the next 30 minutes or sooner if more information becomes available.
- identified Sep 21, 2026, 06:51 PM UTC
We have identified the issue contributing to the intermittent OM UI errors and performance degradation. Our team is actively working on the necessary fix while continuing to monitor system performance. We will provide another update within the next hour or sooner if new information becomes available.
- identified Sep 21, 2026, 07:55 PM UTC
We are continuing to work on a fix for this issue and are closely monitoring system performance. We will provide another update within the next hour.
- monitoring Sep 21, 2026, 08:51 PM UTC
We have deployed a fix for the intermittent Order Manager (OM) UI errors and performance degradation. The fix has been released successfully, and we are closely monitoring system performance to confirm the issue is fully resolved. Thank you for your patience while we worked to address this issue.
- resolved Sep 22, 2026, 03:56 PM UTC
This incident has been resolved.