Extensiv incident

Small Parcel: Error when generating labels - "Unable to fetch your request"

Notice Resolved View vendor source →

Extensiv experienced a notice incident on April 9, 2026 affecting Small Parcel Suite, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 07:02 PM UTC
Resolved
Apr 09, 2026, 10:06 PM UTC
Duration
3h 3m
Detected by Pingoru
Apr 09, 2026, 07:02 PM UTC

Affected components

Small Parcel Suite

Update timeline

  1. investigating Apr 09, 2026, 07:02 PM UTC

    Our teams have received reports of an error when attempting to generate labels in Small Parcel and are working to resolve this. We should have an update for you in the next 30 minutes.

  2. monitoring Apr 09, 2026, 07:11 PM UTC

    Our teams have identified the cause and resolved the issue. You should now see labels generating as normal. If you have any additional questions please reach out to Support.

  3. resolved Apr 09, 2026, 10:06 PM UTC

    This incident has been resolved.