Extensiv incident
Intermittent Order Management Access Disruption
Extensiv experienced a major incident on July 3, 2026 affecting Order Manager by Extensiv, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 03, 2026, 07:33 PM UTC
We have identified a server issue that is causing intermittent access issues with the Order Management service. To restore stability, we need to implement changes to the affected infrastructure. During this work, users may experience temporary interruptions or limited access to the application. Our team is actively working to complete these changes as quickly as possible and will provide updates as progress is made.
- identified Jul 03, 2026, 08:19 PM UTC
We are still implementing the required changes to restore stability for the Order Management service. Our team is actively working through the update, and we will continue to provide progress updates as work continues.
- monitoring Jul 03, 2026, 08:32 PM UTC
The change has been successfully implemented. We are currently monitoring the system to ensure stability and confirm that all functionality is operating as expected. Further updates will be provided if needed.
- resolved Jul 03, 2026, 09:52 PM UTC
The issue affecting the Order Management service has been resolved, and service has been fully restored.