Extensiv incident
Blank PDF produced when generating Small Parcel Labels in PDF format
Extensiv experienced a minor incident on February 12, 2026 affecting 3PL Warehouse Manager and Small Parcel Suite, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2026, 02:05 PM UTC
We are currently experiencing a service disruption with PDF Carrier Label generation. Our team is currently working to restore the service. Users who generate carrier labels in Small Parcel in PDF Format may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.
- investigating Feb 12, 2026, 02:37 PM UTC
We continue to investigate this issue and will provide additional update within 30 minutes.
- identified Feb 12, 2026, 03:05 PM UTC
We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.
- monitoring Feb 12, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2026, 03:55 PM UTC
This incident has been resolved.