Extensiv experienced a major incident on July 9, 2026 affecting Order Manager by Extensiv, lasting 20h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 06:25 PM UTC
We are currently investigating an issue where shipments cannot be created using Amazon Buy Shipping because the available Amazon Buy Shipping services are not allowing users to complete the shipping process. Our development team is actively working to identify the root cause and restore normal functionality. We will provide updates as soon as more information becomes available.
- investigating Jul 09, 2026, 07:12 PM UTC
We are continuing to investigate the issue affecting the Amazon Buy Shipping service. Our development team is actively working to determine the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
- identified Jul 09, 2026, 09:27 PM UTC
We have identified the issue impacting the Amazon Buy Shipping service. Our development team is actively working on a fix to restore normal functionality. We will continue to provide updates as progress is made and will share additional information as soon as it becomes available.
- monitoring Jul 09, 2026, 11:01 PM UTC
A fix has been implemented for the issue affecting the Amazon Buy Shipping service. We are actively monitoring the results to ensure the fix is performing as expected and that normal functionality has been fully restored. We will continue to provide updates as needed.
- resolved Jul 10, 2026, 03:16 PM UTC
This incident has been resolved.