Extensiv experienced a minor incident on September 28, 2026 affecting 3PL Warehouse Manager and Small Parcel Suite and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 03:16 PM UTC
We are currently investigating a connectivity issue with Amazon Seller Central. Our team is actively investigating this issue and working to restore normal functionality. We will provide update in 30 minutes.
- investigating Sep 28, 2026, 03:52 PM UTC
We are continuing to investigate the connectivity issue with Amazon Seller Central and are actively working with Amazon to identify the cause. We are seeing some signs of recovery, with API calls succeeding intermittently and some data processing successfully. However, connectivity has not yet fully recovered and customers may continue to experience delays or intermittent failures. Our team will continue monitoring closely and will provide another update in 30 minutes.
- monitoring Sep 28, 2026, 04:25 PM UTC
We are continuing to monitor the connectivity issue with Amazon Seller Central. Connectivity has significantly improved, and the majority of API traffic is now processing successfully. We are continuing to monitor for intermittent failures while we work with Amazon to confirm full recovery. We will provide another update as additional information becomes available.
- resolved Sep 28, 2026, 05:02 PM UTC
This incident has been resolved.