Is Extensiv down?

We are currently investigating a connectivity issue with Amazon Seller Central. Our team is actively investigating this issue and working to restore normal functionality. We will provide update in 30 minutes.

We are continuing to investigate the connectivity issue with Amazon Seller Central and are actively working with Amazon to identify the cause. We are seeing some signs of recovery, with API calls succeeding intermittently and some data processing successfully. However, connectivity has not yet fully recovered and customers may continue to experience delays or intermittent failures. Our team will continue monitoring closely and will provide another update in 30 minutes.

We are continuing to monitor the connectivity issue with Amazon Seller Central. Connectivity has significantly improved, and the majority of API traffic is now processing successfully. We are continuing to monitor for intermittent failures while we work with Amazon to confirm full recovery. We will provide another update as additional information becomes available.

This incident has been resolved.

We are currently investigating issues surrounding Small Parcel Rate Shopping with USPS accounts. This could impact any operation that involves Rate Shopping. We will provide an update within 1 hour.

We have resolved the issue impacting USPS Rate Shopping. All functions are now fully operational.

We are currently investigating intermittent errors and performance issues affecting the Order Management (OM) user interface. Some users may experience slow page loading, delayed responses, or occasional UI errors while navigating or performing actions in OM. Our team is actively investigating the issue and monitoring system performance. We will provide another update within the next 30 minutes or sooner if more information becomes available.

We have identified the issue contributing to the intermittent OM UI errors and performance degradation. Our team is actively working on the necessary fix while continuing to monitor system performance. We will provide another update within the next hour or sooner if new information becomes available.

We are continuing to work on a fix for this issue and are closely monitoring system performance. We will provide another update within the next hour.

We have deployed a fix for the intermittent Order Manager (OM) UI errors and performance degradation. The fix has been released successfully, and we are closely monitoring system performance to confirm the issue is fully resolved. Thank you for your patience while we worked to address this issue.

This incident has been resolved.

We have identified the following issues within Order Management: Amazon tracking updates not syncing – Tracking updates are not being pushed to the Amazon channel, and orders shipped in Order Management may not be marked as shipped on Amazon. Listing SKU update errors – Some users may encounter errors when updating listing SKUs. General UI navigation latency – Users may experience slower-than-usual response times when navigating the Order Management interface, with occasional redirect errors observed. Broken tracking hyperlinks in Order History – Tracking hyperlinks in Order History may be broken or unavailable. Our team is actively investigating these issues and working to restore normal functionality. We will provide updates as more information becomes available.

A fix to address these issues is currently undergoing testing and validation. We will provide another update once testing is complete and the fix is ready for deployment.

The initial fix release has been completed, and we are actively monitoring the system. If no issues are observed during the next hour, we will proceed with the next phase of the deployment. We will provide another update following the monitoring period.

Monitoring is ongoing, and the system continues to be observed closely following the initial release. We will provide another update within the next hour.

The fix is currently being rolled out, and we are closely monitoring system performance throughout the process. We will provide another update once the rollout is complete.

The fix release has been completed successfully, and we expect to see improvements shortly. We’ll continue monitoring to ensure everything is working as expected.

The issue has been resolved, and the system is now operating as expected. We will continue monitoring to ensure stability.

We are currently investigating an error received when users attempt to generate labels or Rate Shop in Small Parcel. We will provide an update within one hour.

We continue to investigate this matter and will provide further update within one hour.

The issue has been identified and we are currently working on a fix. We will provide further update within one hour.

We are continuing to work on a fix for this issue and will provide an update within an hour.

We continue to work on a fix for this issue and expect further update within 30 minutes.

We are continuing to work on this fix. We will notify you once this is deployed and expect the next update within one hour.

We are running final tests on this fix and should have results very shortly.

This incident has been resolved.