Extensiv incident

Issue with Small Parcel label generation and Rate Shop

Minor Resolved View vendor source →

Extensiv experienced a minor incident on September 10, 2026 affecting Small Parcel Suite, lasting 4h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 12:48 PM UTC
Resolved
Sep 10, 2026, 05:30 PM UTC
Duration
4h 42m
Detected by Pingoru
Sep 10, 2026, 12:48 PM UTC

Affected components

Small Parcel Suite

Update timeline

  1. investigating Sep 10, 2026, 12:48 PM UTC

    We are currently investigating an error received when users attempt to generate labels or Rate Shop in Small Parcel. We will provide an update within one hour.

  2. investigating Sep 10, 2026, 01:40 PM UTC

    We continue to investigate this matter and will provide further update within one hour.

  3. identified Sep 10, 2026, 01:44 PM UTC

    The issue has been identified and we are currently working on a fix. We will provide further update within one hour.

  4. identified Sep 10, 2026, 02:39 PM UTC

    We are continuing to work on a fix for this issue and will provide an update within an hour.

  5. identified Sep 10, 2026, 03:34 PM UTC

    We continue to work on a fix for this issue and expect further update within 30 minutes.

  6. identified Sep 10, 2026, 04:02 PM UTC

    We are continuing to work on this fix. We will notify you once this is deployed and expect the next update within one hour.

  7. identified Sep 10, 2026, 04:57 PM UTC

    We are running final tests on this fix and should have results very shortly.

  8. resolved Sep 10, 2026, 05:30 PM UTC

    This incident has been resolved.