Extensiv Outage History

Extensiv is up right now

Pingoru has recorded 50 incidents for Extensiv: 26 in the last 12 months and 6 in the last 90 days.

Source: status.extensiv.com

50incidents recorded
26last 12 months
6last 90 days
5 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Extensiv in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202613 of 720 (0%)
May 202600 of 744 (0%)
June 202618 of 720 (1%)
July 2026427 of 744 (4%)
August 2026117 of 744 (2%)
September 2026533 of 720 (5%)
October 202600 of 587 (0%)

Incidents, newest first

Notice November 3, 2025 Reports of Lag and Slowness 53m 3PL Warehouse Manager, SmartPack, Small Parcel Suite, SmartScan

Started Nov 03, 2025, 07:20 PM UTC· resolved Nov 03, 2025, 08:13 PM UTC

  1. investigating Nov 03, 2025, 07:20 PM UTC

    We have received reports of slowness and errors throughout Extensiv. Our teams are working to resolve this now. We will have an update for you in 30 minutes.

  2. monitoring Nov 03, 2025, 07:24 PM UTC

    A fix has been implemented, and this should now be resolved. Our teams will continue to monitor.

  3. resolved Nov 03, 2025, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Update: Global Cloud Provider Outage Impacting Some Services 7h 24m 3PL Warehouse Manager, Small Parcel Suite, Order Manager by Extensiv, Billing Manager

Started Oct 20, 2025, 04:12 PM UTC· resolved Oct 20, 2025, 11:37 PM UTC

  1. identified Oct 20, 2025, 04:12 PM UTC

    We want to make you aware that a major third-party cloud provider, Amazon Web Services (AWS), is currently experiencing widespread service disruptions affecting many organizations around the world. You can follow the live status updates directly from AWS here: 🔗 https://health.aws.amazon.com/health/status While we are seeing intermittent issues and minor delays, we are significantly less affected than many other companies. Some of our partners and integration systems are also experiencing slowdowns related to the same underlying AWS issue. Importantly, your data remains fully secure and intact, and no customer action is required at this time. Our teams are actively collaborating with AWS engineers to monitor the situation and ensure full performance restoration as quickly as possible. Should any action ever be needed on your end, we will contact you directly with clear guidance. Current Observations: 3PL Warehouse Manager: Minimal impact, operating largely as normal Order Manager: Experiencing the most noticeable delays Thank you for your patience and understanding as the global cloud community works through this significant event. We will provide another update in one hour.

  2. monitoring Oct 20, 2025, 05:01 PM UTC

    We continue to monitor the recovery of AWS Cloud based services. While this remains active, users may continue to experience delays. You may continue to follow their status directly here: 🔗 https://health.aws.amazon.com/health/status We will provide an update within one hour.

  3. monitoring Oct 20, 2025, 05:48 PM UTC

    3PL Warehouse Manager is currently seeing additional impact from todays AWS service disruption. You may experience timeout errors, delays in loading time, slowness generating reports or transactional documents. We are continuing to monitor this situation as AWS works to fully resolve.

  4. monitoring Oct 20, 2025, 06:08 PM UTC

    We are seeing signs of recovery in 3PL Warehouse Manager. Note you may still experience some lag or delays in process as this continues to recover. We will continue to monitor and update again within the hour.

  5. investigating Oct 20, 2025, 06:59 PM UTC

    We continue to see timeout errors throughout Extensiv. While some delays are still directly related to the AWS outage, we are investigating anything on our end which may contribute to these. We will have another update within an hour.

  6. monitoring Oct 20, 2025, 07:24 PM UTC

    We are seeing signs of recovery in 3PL Warehouse Manager and Small Parcel. Note you may still experience some lag or delays in process as this continues to recover. We will continue to monitor and update again within the hour.

  7. monitoring Oct 20, 2025, 08:55 PM UTC

    Most Extensiv functionality has been fully recovered. You may continue to see errors surrounding billing and charges but we expect that to also be recovered shortly. We are continuing to work through the resulting backlog to insure data integrity and operational speed. We will provide an additional update within two hours.

  8. monitoring Oct 20, 2025, 10:12 PM UTC

    We continue to see progress. Most Extensiv functionality has been fully recovered. You may continue to see errors surrounding billing and charges intermittently as the process continues.

  9. resolved Oct 20, 2025, 11:37 PM UTC

    The earlier reported AWS disruption is now resolved. Please reach out to Support if you observe any additional disruption.

Read the full incident report →

Major October 9, 2025 Unable to complete picks in SmartScan due to Query Parameter Error 4h 36m SmartScan

Started Oct 09, 2025, 12:34 PM UTC· resolved Oct 09, 2025, 05:10 PM UTC

  1. investigating Oct 09, 2025, 12:34 PM UTC

    We are currently experiencing a disruption with SmartScan picks. Our team is currently working to restore the service. SmartScan users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Oct 09, 2025, 01:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 01:35 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 09, 2025, 02:05 PM UTC

    We are continuing to investigate this issue. I will provide an additional update within 30 minutes.

  5. investigating Oct 09, 2025, 02:32 PM UTC

    We understand the urgency of this matter and are continuing to investigate this at the highest priority. I will provide an additional update within 30 minutes.

  6. identified Oct 09, 2025, 02:57 PM UTC

    We have identified the source of this issue and are currently developing a fix. We will post the next Status update within 30 minutes.

  7. identified Oct 09, 2025, 03:04 PM UTC

    We expect a fix to be released for this in approximately 1 - 1/2 hours. We will provide the next Status update in 1 hour.

  8. identified Oct 09, 2025, 04:05 PM UTC

    We continue to work on a fix for this issue. I will provide further update within 30 minutes.

  9. monitoring Oct 09, 2025, 04:26 PM UTC

    A fix for this issue has been released and we are monitoring the results.

  10. resolved Oct 09, 2025, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2025 Warehouse Manager Classic Console 1h 30m Warehouse Manager by Extensiv

Started Oct 01, 2025, 03:28 PM UTC· resolved Oct 01, 2025, 04:58 PM UTC

  1. investigating Oct 01, 2025, 03:28 PM UTC

    We are currently investigating reports of login failures affecting the Warehouse Manager Classic Console. Users may experience errors or be unable to access the system. Our development team is actively working to identify the root cause and restore access as quickly as possible. Updates will be provided here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. identified Oct 01, 2025, 03:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 01, 2025, 03:58 PM UTC

    The fix has been identified and is currently being implemented. We’ll provide an update once the rollout is complete.

  4. monitoring Oct 01, 2025, 04:16 PM UTC

    The fix has been successfully implemented, and we are currently monitoring the system to ensure stability and full functionality. We’ll provide a final update once we confirm the issue is fully resolved.

  5. resolved Oct 01, 2025, 04:58 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor September 5, 2025 Order Management 3h 42m Order Manager by Extensiv

Started Sep 05, 2025, 03:15 PM UTC· resolved Sep 05, 2025, 06:58 PM UTC

  1. identified Sep 05, 2025, 03:15 PM UTC

    We recently identified an issue that prevented some orders from displaying correctly in the grid. This has been resolved, and orders are now appearing as expected. At this time, you may notice some slower performance when searching for orders. Our team is actively working to improve the search speed, and we appreciate your patience while we finalize these enhancements. We will provide an update in 45 minutes 9:00 AM PT.

  2. identified Sep 05, 2025, 04:00 PM UTC

    We are continuing to address the latency issues. Performance may remain slightly slower for approximately the next hour, after which we expect the system to return to full speed. We will provide another update in 1 hour at 10:00 AM PT

  3. identified Sep 05, 2025, 05:00 PM UTC

    We are still in the recovery process and are nearing a return to full performance. We will provide the next update at 10:45 AM PT.

  4. identified Sep 05, 2025, 05:47 PM UTC

    We are still in the recovery process and are nearing a return to full performance. We will provide the next update at 12:00 AM PT.

  5. resolved Sep 05, 2025, 06:58 PM UTC

    The incident has been resolved. We will continue to monitor to make sure all systems are working as expected.

Read the full incident report →

Major August 21, 2025 API Worx Accounting Integration down 1h 36m Billing Manager

Started Aug 21, 2025, 06:03 PM UTC· resolved Aug 21, 2025, 07:40 PM UTC

  1. investigating Aug 21, 2025, 06:03 PM UTC

    Our upstream provider, API Worx, is currently experiencing an issue which is affecting our ability to export and sync invoices between Billing Manager and QuickBooks. Billing Manager users may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from the upstream provider. We will send an additional update in one hour.

  2. identified Aug 21, 2025, 06:19 PM UTC

    Our upstream provider, API Worx, has identified the issue and is working on a fix. Based on their time estimate, we will provide another estimate within 2 hours.

  3. resolved Aug 21, 2025, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 14, 2025 UPS Rating Inconsistencies 1h 18m Small Parcel Suite

Started Aug 14, 2025, 03:43 PM UTC· resolved Aug 14, 2025, 05:01 PM UTC

  1. investigating Aug 14, 2025, 03:43 PM UTC

    We are aware of an issue impacting rates provided by UPS when generating rates and labels. This is currently encountered when attempting to get rates and create labels for some UPS accounts. Our shipping partner and UPS are working diligently to resolve this. This status will be updated as additional information is made available or a resolution is implemented.

  2. monitoring Aug 14, 2025, 04:15 PM UTC

    We are seeing improved performance at this time, and we are continuing to monitor this issue.

  3. resolved Aug 14, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2025 'Service Unavailable' error when creating labels with ShipEngine 45m Small Parcel Suite

Started Aug 12, 2025, 04:16 PM UTC· resolved Aug 12, 2025, 05:01 PM UTC

  1. investigating Aug 12, 2025, 04:16 PM UTC

    Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to generate carrier labels. Users with carrier accounts connected through ShipEngine may be affected. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

  2. identified Aug 12, 2025, 04:23 PM UTC

    Our upstream provider, ShipEngine, has identified the issue and is implementing a fix.

  3. monitoring Aug 12, 2025, 04:39 PM UTC

    ShipEngine has released a fix for this issue and we are monitoring the results.

  4. resolved Aug 12, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2025 Invalid Request Error when creating labels through Stamps.com 1h 46m Small Parcel Suite

Started Jul 31, 2025, 12:42 PM UTC· resolved Jul 31, 2025, 02:29 PM UTC

  1. investigating Jul 31, 2025, 12:42 PM UTC

    Our upstream provider, Stamps.com, is currently experiencing an issue which is affecting our ability to create USPS labels. Users who generate USPS labels using Stamps.com may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

  2. investigating Jul 31, 2025, 01:43 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 31, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 11, 2025 Small Parcel Users unable to Rate Shop 6h 2m Small Parcel Suite

Started Jul 11, 2025, 12:40 PM UTC· resolved Jul 11, 2025, 06:42 PM UTC

  1. investigating Jul 11, 2025, 12:40 PM UTC

    We are currently investigating reports of the following error received during rate shopping: You cannot perform this because Value cannot be null. Paremeter name:key. We will provide an update here as soon as possible.

  2. identified Jul 11, 2025, 01:38 PM UTC

    We have identified the source of this Rate Shop error within Small Parcel and are currently working on a fix.

  3. identified Jul 11, 2025, 02:37 PM UTC

    We are continuing to work on a fix for this issue and will provide the next update within 30 minutes.

  4. identified Jul 11, 2025, 03:04 PM UTC

    We are continuing to work on a fix for this issue and will provide the next update within 30 minutes.

  5. identified Jul 11, 2025, 03:37 PM UTC

    We are continuing to work on a fix for this issue, but do not have any further update at this time. We will provide the next update within 30 minutes.

  6. identified Jul 11, 2025, 04:10 PM UTC

    We are currently testing a possible fix for this issue and will provide an update within the next 30 minutes.

  7. monitoring Jul 11, 2025, 04:40 PM UTC

    We have released a fix for this issue and are monitoring the results.

  8. monitoring Jul 11, 2025, 05:12 PM UTC

    We are continuing to monitor the fix released for this issue and will report back within 30 minutes.

  9. monitoring Jul 11, 2025, 05:41 PM UTC

    We are continuing to monitor the fix released for this issue and will report back within 30 minutes.

  10. monitoring Jul 11, 2025, 06:14 PM UTC

    We are continuing to monitor the fix released for this issue and will report back within 30 minutes.

  11. resolved Jul 11, 2025, 06:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025 Billing Manager: Invoice Status sync to QuickBooks 1d 2h Billing Manager

Started Jun 12, 2025, 03:19 PM UTC· resolved Jun 13, 2025, 06:01 PM UTC

  1. identified Jun 12, 2025, 03:19 PM UTC

    We are aware of an issue affecting the sync of invoices' paid status from Billing Manager to QuickBooks and are actively working on a resolution. We appreciate your patience as we address this

  2. identified Jun 12, 2025, 06:22 PM UTC

    We continue to work towards a resolution on this issue.

  3. identified Jun 12, 2025, 09:29 PM UTC

    We are till working to resolve this issue but expect more information on Friday.

  4. resolved Jun 13, 2025, 06:01 PM UTC

    This incident has been resolved. If you marked invoices Paid between Wednesday morning and 10am Friday will not automatically sync to QuickBooks. These will need to be manually recorded as Paid in QuickBooks.

Read the full incident report →

Minor June 10, 2025 Extensiv Help Center Intermittent Disruptions 4h 28m Extensiv Help Center

Started Jun 10, 2025, 04:24 PM UTC· resolved Jun 10, 2025, 08:53 PM UTC

  1. monitoring Jun 10, 2025, 04:24 PM UTC

    Our Help Center provider, Helpjuice’s platform provider Heroku, is experiencing an issue that is causing our Help Center to intermittently slow down and timeout. See https://status.heroku.com/ for more details. We will resolve this incident once we have received confirmation that the issue has been resolved from them.

  2. resolved Jun 10, 2025, 08:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2025 Small Parcel Rate Shopping Error 6h 4m Small Parcel Suite

Started Jun 06, 2025, 02:16 PM UTC· resolved Jun 06, 2025, 08:20 PM UTC

  1. investigating Jun 06, 2025, 02:16 PM UTC

    We are currently investigating an error seen when attempting to Rate Shop in Small Parcel. The error reads: "You cannot perform this because Sequence contains no elements." We should have an update on this investigation soon.

  2. identified Jun 06, 2025, 03:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 06, 2025, 05:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 06, 2025, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2025 Extensiv cannot be reached by phone 6h 49m 3PL Warehouse Manager, SmartPack, Small Parcel Suite, SmartScan and 6 more

Started Apr 16, 2025, 07:58 PM UTC· resolved Apr 17, 2025, 02:48 AM UTC

  1. investigating Apr 16, 2025, 07:58 PM UTC

    Extensiv's phone provider is currently down so we are unable to receive or make calls at this time. Please reach out to your contacts via email. Support can also be reached by chat.

  2. resolved Apr 17, 2025, 02:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 27, 2025 TW-33091 4h 3m

Started Feb 27, 2025, 09:15 PM UTC· resolved Feb 28, 2025, 01:18 AM UTC

  1. monitoring Feb 27, 2025, 09:15 PM UTC

    We have identified the source of a service disruption with 3PL Warehouse Manager. Our team is currently implementing a solution. For the time being, all 3PL Warehouse Manager users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. resolved Feb 28, 2025, 01:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 27, 2025 TW-30991 - Some users are currently unable to access 3PL Warehouse Manager 45m

Started Feb 27, 2025, 08:22 PM UTC· resolved Feb 27, 2025, 09:08 PM UTC

  1. identified Feb 27, 2025, 08:22 PM UTC

    We have identified the source of a service disruption with 3PL Warehouse Manager. Our team is currently implementing a solution. For the time being, all 3PL Warehouse Manager users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. monitoring Feb 27, 2025, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2025, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 2, 2025 Latency and Timeout Errors 1h 1m 3PL Warehouse Manager

Started Feb 02, 2025, 04:36 PM UTC· resolved Feb 02, 2025, 05:38 PM UTC

  1. investigating Feb 02, 2025, 04:36 PM UTC

    We are currently investigating reports of timeout errors and latency. Our teams are diligently working on identifying the source. We will have another update for you in approx. 30 minutes.

  2. monitoring Feb 02, 2025, 04:52 PM UTC

    Our team has identified the source. You should now see resolution to the latency and error messages.

  3. resolved Feb 02, 2025, 05:38 PM UTC

    This incident has been resolved. Please reach out to our Support team if you have any additional questions.

Read the full incident report →

Critical December 13, 2024 'Too Many Requests' error when entering Extensiv HUB 2h 23m Extensiv Hub

Started Dec 13, 2024, 02:28 AM UTC· resolved Dec 13, 2024, 04:51 AM UTC

  1. investigating Dec 13, 2024, 02:28 AM UTC

    Our teams are currently investigating a "Too Many Requests" error when entering Extensiv. We will have another update on this in the next 30 minutes.

  2. identified Dec 13, 2024, 03:00 AM UTC

    Our team has identified a possible cause to this error. AWS is experiencing an outage that is affecting our ability to log into Extensiv. You can follow updates directly from Amazon at: https://health.aws.amazon.com/health/status We will continue to monitor this outage and update you within the hour.

  3. investigating Dec 13, 2024, 03:00 AM UTC

    We are currently investigating this issue.

  4. monitoring Dec 13, 2024, 03:49 AM UTC

    AWS has identified and deployed a fix for this issue. We are beginning to see signs of recovery. You may continue to receive ‘Too Many Requests“ errors while AWS works toward full resolution. We will update you again when AWS has confirmed a full resolution.

  5. resolved Dec 13, 2024, 04:51 AM UTC

    AWS has confirmed this issue has been fully resolved. If you continue to experience any errors logging into Extensiv please reach out to Support.

Read the full incident report →

Major December 10, 2024 Issue with Fedex label creation 1h 6m Small Parcel Suite

Started Dec 10, 2024, 02:06 PM UTC· resolved Dec 10, 2024, 03:13 PM UTC

  1. investigating Dec 10, 2024, 02:06 PM UTC

    We are currently investigating reports of errors when generating shipping labels for Fedex. Anyone shipping with Fedex may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Dec 10, 2024, 02:36 PM UTC

    Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to create Fedex labels. All Small Parcel users shipping with Fedex may be affected. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

  3. identified Dec 10, 2024, 02:56 PM UTC

    Our upstream provider, ShipEngine, has identified the issue which is affecting our ability to create Fedex labels and are currently working on a fix. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

  4. monitoring Dec 10, 2024, 02:58 PM UTC

    ShipEngine has released a fix for this issue and we are now monitoring results.

  5. resolved Dec 10, 2024, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 2, 2024 Users experiencing timeouts and system slowness 9h 47m 3PL Warehouse Manager, Small Parcel Suite

Started Dec 02, 2024, 07:28 PM UTC· resolved Dec 03, 2024, 05:16 AM UTC

  1. identified Dec 02, 2024, 07:28 PM UTC

    Our upstream provider, AWS, is currently experiencing an issue which is affecting the ability to navigate within Extensiv products. All users may be affected. This issue is intermittent and may not effect all users. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

  2. monitoring Dec 02, 2024, 07:58 PM UTC

    We are no longer seeing timeout and slowness issues, but we will continue to monitor and investigate.

  3. monitoring Dec 03, 2024, 03:01 AM UTC

    We are planning a brief 15-minute maintenance period for 3PL Warehouse Manager tonight at 8:00 p.m. PST to upgrade our system infrastructure to provide significantly improved performance during busy season.

  4. resolved Dec 03, 2024, 05:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 15, 2024 Gateway Errors across products 4h 17m 3PL Warehouse Manager, SmartPack, Small Parcel Suite, SmartScan and 5 more

Started Nov 15, 2024, 08:49 PM UTC· resolved Nov 16, 2024, 01:07 AM UTC

  1. investigating Nov 15, 2024, 08:49 PM UTC

    We are currently experiencing a service disruption with Extensiv Products. Our team is currently working to restore the service. All users may be affected. We apologize for any inconvenience. We will send an additional update in the next 30 minutes.

  2. identified Nov 15, 2024, 09:21 PM UTC

    We continue to work on the outage for Order Management, however all other systems are now operational.

  3. identified Nov 15, 2024, 10:13 PM UTC

    We are now focusing our efforts in restoring the Order Management service. We sincerely apologize for any inconvenience. We will send an additional update in 30 minutes.

  4. identified Nov 15, 2024, 10:36 PM UTC

    We're starting to see the Order Management service recover. Please expect intermittent errors. We will send another update once the system is fully recovered.

  5. monitoring Nov 15, 2024, 10:56 PM UTC

    All systems are now operational. We will continue to monitor for any further issues.

  6. resolved Nov 16, 2024, 01:07 AM UTC

    The system access issue is resolved. You may still experience some latency on certain processes within Order Management. Thank you for your patience as we work to restore optimal performance.

Read the full incident report →

Major November 14, 2024 "Unable to process request" Errors within Order Management 16h 23m Order Manager by Extensiv

Started Nov 14, 2024, 10:26 PM UTC· resolved Nov 15, 2024, 02:50 PM UTC

  1. investigating Nov 14, 2024, 10:26 PM UTC

    We are currently investigating an issue impacting Order Management. Users are getting "unable to process request" errors when doing different actions within the application. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Nov 14, 2024, 10:56 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 14, 2024, 11:48 PM UTC

    We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause.

  4. investigating Nov 14, 2024, 11:50 PM UTC

    We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause. We will provide another update by 4:30 PM PST.

  5. investigating Nov 15, 2024, 12:32 AM UTC

    We are continuously working on identifying the root cause. We apologize for any inconvenience.

  6. monitoring Nov 15, 2024, 12:43 AM UTC

    The system is now operational. We have identified the root cause and we will continue to work on the permanent fix.

  7. monitoring Nov 15, 2024, 12:44 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Nov 15, 2024, 02:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 10, 2024 Order Manager Order Grid Issues 2h 58m Order Manager by Extensiv

Started Nov 10, 2024, 07:56 PM UTC· resolved Nov 10, 2024, 10:54 PM UTC

  1. investigating Nov 10, 2024, 07:56 PM UTC

    We are currently investigating reports of delays in updates within the Order Manager Order Grid. Thank you for your patience as we work to resolve this issue. We will report updates in real time. We will provide an additional update by 12:30 PM PT.

  2. investigating Nov 10, 2024, 07:56 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 10, 2024, 08:32 PM UTC

    We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause. We will provide another update by 1:00 PM PST.

  4. identified Nov 10, 2024, 09:00 PM UTC

    The Order Grid is currently experiencing slower-than-usual performance. While order statuses and updates are now displaying accurately, issues with total order counts and overall grid performance persist. Our team is actively addressing these concerns, and we will provide an update at 1:30 PM PT. Thank you for your patience.

  5. monitoring Nov 10, 2024, 09:31 PM UTC

    We have identified and resolved the root cause of the issue. While the system is now operational, it will require some time to fully reload cached data. As a result, the Order Grid is currently functioning accurately, though the total order count may not yet reflect the updated data. You may experience some latency in the grid as we continue loading additional cached services. Thank you for your patience as we work to restore optimal performance. We will provide an additional update at 2:00 PM PT.

  6. monitoring Nov 10, 2024, 09:39 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Nov 10, 2024, 09:59 PM UTC

    The Order Grid continues to be operational, albeit with reduced performance. We expect performance to return to normal levels within the next one to two hours. Thank you for your understanding. We will post an additional update at 3 PM PT.

  8. resolved Nov 10, 2024, 10:54 PM UTC

    The Order Grid has returned to normal performance levels. Although the issues have all been resolved, we will continue to monitor to make sure there is no more degradation of service.

Read the full incident report →