Extensiv incident

Invalid Request Error when creating labels through Stamps.com

Minor Resolved View vendor source →

Extensiv experienced a minor incident on July 31, 2025 affecting Small Parcel Suite, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 12:42 PM UTC
Resolved
Jul 31, 2025, 02:29 PM UTC
Duration
1h 46m
Detected by Pingoru
Jul 31, 2025, 12:42 PM UTC

Affected components

Small Parcel Suite

Update timeline

  1. investigating Jul 31, 2025, 12:42 PM UTC

    Our upstream provider, Stamps.com, is currently experiencing an issue which is affecting our ability to create USPS labels. Users who generate USPS labels using Stamps.com may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

  2. investigating Jul 31, 2025, 01:43 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 31, 2025, 02:29 PM UTC

    This incident has been resolved.