Extensiv incident

'Service Unavailable' error when creating labels with ShipEngine

Minor Resolved View vendor source →

Extensiv experienced a minor incident on August 12, 2025 affecting Small Parcel Suite, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 04:16 PM UTC
Resolved
Aug 12, 2025, 05:01 PM UTC
Duration
45m
Detected by Pingoru
Aug 12, 2025, 04:16 PM UTC

Affected components

Small Parcel Suite

Update timeline

  1. investigating Aug 12, 2025, 04:16 PM UTC

    Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to generate carrier labels. Users with carrier accounts connected through ShipEngine may be affected. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

  2. identified Aug 12, 2025, 04:23 PM UTC

    Our upstream provider, ShipEngine, has identified the issue and is implementing a fix.

  3. monitoring Aug 12, 2025, 04:39 PM UTC

    ShipEngine has released a fix for this issue and we are monitoring the results.

  4. resolved Aug 12, 2025, 05:01 PM UTC

    This incident has been resolved.