Extensiv experienced a notice incident on August 14, 2025 affecting Small Parcel Suite, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Small Parcel Suite
Update timeline
- investigating Aug 14, 2025, 03:43 PM UTC
We are aware of an issue impacting rates provided by UPS when generating rates and labels. This is currently encountered when attempting to get rates and create labels for some UPS accounts. Our shipping partner and UPS are working diligently to resolve this. This status will be updated as additional information is made available or a resolution is implemented.
- monitoring Aug 14, 2025, 04:15 PM UTC
We are seeing improved performance at this time, and we are continuing to monitor this issue.
- resolved Aug 14, 2025, 05:01 PM UTC
This incident has been resolved.