Extensiv experienced a minor incident on September 18, 2025 affecting Small Parcel Suite, lasting 22h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Small Parcel Suite
Update timeline
- investigating Sep 18, 2025, 08:06 PM UTC
We are currently investigating intermittent slowness users may experience when rate shopping orders in Small Parcel. We are working to resolve this as soon as possible, but do not yet have an estimated timeline.
- investigating Sep 19, 2025, 12:40 PM UTC
We are continuing to investigate this issue.
- resolved Sep 19, 2025, 06:53 PM UTC
This incident has been resolved.