Extensiv Outage History

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Extensiv had 27 outages in the last 2 years totaling 94h 28m of downtime — averaging 1.1 incidents per month.

There were 27 Extensiv outages since June 6, 2025 totaling 94h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.extensiv.com

Notice April 9, 2026

Small Parcel: Error when generating labels - "Unable to fetch your request"

Detected by Pingoru
Apr 09, 2026, 07:02 PM UTC
Resolved
Apr 09, 2026, 10:06 PM UTC
Duration
3h 3m
Affected: Small Parcel Suite
Timeline · 3 updates
  1. investigating Apr 09, 2026, 07:02 PM UTC

    Our teams have received reports of an error when attempting to generate labels in Small Parcel and are working to resolve this. We should have an update for you in the next 30 minutes.

  2. monitoring Apr 09, 2026, 07:11 PM UTC

    Our teams have identified the cause and resolved the issue. You should now see labels generating as normal. If you have any additional questions please reach out to Support.

  3. resolved Apr 09, 2026, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

500 Errors

Detected by Pingoru
Mar 10, 2026, 06:55 PM UTC
Resolved
Mar 10, 2026, 07:03 PM UTC
Duration
7m
Affected: 3PL Warehouse Manager
Timeline · 2 updates
  1. investigating Mar 10, 2026, 06:55 PM UTC

    Our team is investigating reports of 500 errors throughout 3PL Warehouse Manager. We will provide an update for you in the next 15 minutes.

  2. resolved Mar 10, 2026, 07:03 PM UTC

    Our team has resolved the 500 errors experienced in 3PL Warehouse Manager. If you continue to see additional errors please reach out to the support team for further assistance.

Read the full incident report →

Minor February 26, 2026

Issue creating Small Parcel Labels

Detected by Pingoru
Feb 26, 2026, 04:14 PM UTC
Resolved
Feb 26, 2026, 05:46 PM UTC
Duration
1h 31m
Affected: Small Parcel Suite
Timeline · 5 updates
  1. investigating Feb 26, 2026, 04:14 PM UTC

    We are currently experiencing a service disruption with Small Parcel label creation. Our team is currently working to restore the service. Small Parcel users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. identified Feb 26, 2026, 04:29 PM UTC

    Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to Rate Shop and create Small Parcel labels. Small Parcel users may be affected. See https://status.shipengine.com/incidents/wx6bzsc311w7 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

  3. identified Feb 26, 2026, 04:58 PM UTC

    ShipEngine continues to look into this matter. We will provide additional update in 30 minutes.

  4. monitoring Feb 26, 2026, 05:21 PM UTC

    ShipEngine had released a fix and are monitoring the results.

  5. resolved Feb 26, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2026

UCC Label Printing

Detected by Pingoru
Feb 16, 2026, 05:43 PM UTC
Resolved
Feb 16, 2026, 10:57 PM UTC
Duration
5h 13m
Affected: 3PL Warehouse Manager
Timeline · 6 updates
  1. investigating Feb 16, 2026, 05:43 PM UTC

    Our teams are investigating reports that UCC labels are not printing successfully. We will update this page as new information becomes available.

  2. investigating Feb 16, 2026, 06:51 PM UTC

    Our teams continues to investigate these reports. We will update again in 30 minutes with more information.

  3. investigating Feb 16, 2026, 08:30 PM UTC

    Our teams continue working diligently to resolved the printing issues seen with UCC-128 labels. We should have an update for you shortly.

  4. investigating Feb 16, 2026, 10:04 PM UTC

    We are now seeing UCC-128 labels printing. You may experience some delay in printing. Our teams will continue to investigate the delay in generation and provide an update soon.

  5. monitoring Feb 16, 2026, 10:31 PM UTC

    We are seeing UCC-128 labels printing successfully. Our teams will continue to monitor. Please reach out to our support teams if you experience any additional issues processing UCC-128 labels.

  6. resolved Feb 16, 2026, 10:57 PM UTC

    This incident is now resolved.

Read the full incident report →

Minor February 12, 2026

Blank PDF produced when generating Small Parcel Labels in PDF format

Detected by Pingoru
Feb 12, 2026, 02:05 PM UTC
Resolved
Feb 12, 2026, 03:55 PM UTC
Duration
1h 50m
Affected: 3PL Warehouse ManagerSmall Parcel Suite
Timeline · 5 updates
  1. investigating Feb 12, 2026, 02:05 PM UTC

    We are currently experiencing a service disruption with PDF Carrier Label generation. Our team is currently working to restore the service. Users who generate carrier labels in Small Parcel in PDF Format may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Feb 12, 2026, 02:37 PM UTC

    We continue to investigate this issue and will provide additional update within 30 minutes.

  3. identified Feb 12, 2026, 03:05 PM UTC

    We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.

  4. monitoring Feb 12, 2026, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 12, 2026, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026

Edit BOL Feature producing a PresentationTier Error

Detected by Pingoru
Feb 12, 2026, 02:04 PM UTC
Resolved
Feb 12, 2026, 03:36 PM UTC
Duration
1h 32m
Affected: 3PL Warehouse Manager
Timeline · 5 updates
  1. investigating Feb 12, 2026, 02:04 PM UTC

    We are currently experiencing a service disruption with the Edit BOL feature. Our team is currently working to restore the service. Users who use the Edit BOL Feature may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Feb 12, 2026, 02:38 PM UTC

    We continue to investigate this issue and will provide additional update within 30 minutes.

  3. identified Feb 12, 2026, 03:07 PM UTC

    We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.

  4. monitoring Feb 12, 2026, 03:21 PM UTC

    A fix for this issue has been implemented and we are now monitoring the results.

  5. resolved Feb 12, 2026, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Etsy Integration Disruption

Detected by Pingoru
Feb 11, 2026, 04:52 PM UTC
Resolved
Feb 11, 2026, 04:57 PM UTC
Duration
5m
Affected: Integration Manager by Extensiv
Timeline · 3 updates
  1. identified Feb 11, 2026, 04:52 PM UTC

    We are currently experiencing a service disruption with our Etsy Integration where users receive a response of "Shared secret is required in x-api-key header." We have identified the source of this error and are now working on a fix to resolve it. We will send an additional update in 30 minutes.

  2. monitoring Feb 11, 2026, 04:54 PM UTC

    We have released a fix for this issue and are now monitoring the results.

  3. resolved Feb 11, 2026, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 15, 2026

Missing Tracking in Integration Manager

Detected by Pingoru
Jan 15, 2026, 05:57 PM UTC
Resolved
Jan 15, 2026, 05:56 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 15, 2026, 05:57 PM UTC

    We recently experienced an issue where tracking was not properly applied to orders through Integration Manager. This issue has now been resolved. New orders will pull tracking as normal, and those previously missed will update upon the next scheduled update for that Integration Manager account.

Read the full incident report →

Minor January 15, 2026

Pages not fully loading

Detected by Pingoru
Jan 15, 2026, 03:24 PM UTC
Resolved
Jan 15, 2026, 07:25 PM UTC
Duration
4h
Affected: Order Manager by Extensiv
Timeline · 5 updates
  1. investigating Jan 15, 2026, 03:24 PM UTC

    We are currently investigating reports of pages not loading in Order Manager. Our teams are working diligently to identify and resolve this issue. We will have an update for you in the next 30 minutes.

  2. investigating Jan 15, 2026, 04:14 PM UTC

    Our Order Manager team continues to work on a resolution. We will have another update for you before the end of the hour.

  3. investigating Jan 15, 2026, 04:36 PM UTC

    We are seeing some recovery in Order Manager. We ask that users clear cache and cookies on their browser to allow for a clean session to load. We will update you again as soon as we have additional information.

  4. monitoring Jan 15, 2026, 04:57 PM UTC

    Our teams have identified and implemented a fix for this incident. We ask that you clear cache and cookies if you are seeing any residual effects. We will continue to monitor this incident and update you again with any additional information.

  5. resolved Jan 15, 2026, 07:25 PM UTC

    This incident is resolved. If you continue to experience pages not loading as intended, please reach out to Order Manager Support.

Read the full incident report →

Minor January 15, 2026

SmartScan Pick missing Location or MU Field

Detected by Pingoru
Jan 15, 2026, 01:12 PM UTC
Resolved
Jan 15, 2026, 05:50 PM UTC
Duration
4h 37m
Affected: SmartScan
Timeline · 7 updates
  1. investigating Jan 15, 2026, 01:12 PM UTC

    We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience. We will provide an update within 1 hour.

  2. investigating Jan 15, 2026, 02:05 PM UTC

    We are continuing to investigate this issue and will provide additional update within one hour.

  3. investigating Jan 15, 2026, 03:07 PM UTC

    We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience. We will provide an update within 1 hour.

  4. identified Jan 15, 2026, 03:16 PM UTC

    We have identified the source of this issue and are now working on a fix. Additional update will be provided within one hour.

  5. identified Jan 15, 2026, 04:13 PM UTC

    We continue to work on a fix for this issue. Additional update will be provided within one hour.

  6. monitoring Jan 15, 2026, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 15, 2026, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 5, 2026

Rate Shop Slowness and Timeouts

Detected by Pingoru
Jan 05, 2026, 03:57 PM UTC
Resolved
Jan 06, 2026, 04:05 AM UTC
Duration
12h 8m
Affected: Small Parcel Suite
Timeline · 5 updates
  1. investigating Jan 05, 2026, 03:57 PM UTC

    We are currently investigating an issue affecting Rate Shopping operations, including shipping of orders with an automatic Rate Shop rule. This is being addressed as our top priority and we will provide an update in 30 minutes.

  2. investigating Jan 05, 2026, 04:24 PM UTC

    We are continuing to investigate this issue and will provide additional update within 30 minutes.

  3. identified Jan 05, 2026, 04:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 05, 2026, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 06, 2026, 04:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 1, 2025

Rate Shopping Slowness

Detected by Pingoru
Dec 01, 2025, 06:02 PM UTC
Resolved
Dec 01, 2025, 09:24 PM UTC
Duration
3h 22m
Affected: Small Parcel Suite
Timeline · 4 updates
  1. investigating Dec 01, 2025, 06:02 PM UTC

    We are investigating reports from small subset of users that are experiencing slowness when rate shopping. We will have an update for you in 30 minutes.

  2. monitoring Dec 01, 2025, 06:12 PM UTC

    We are seeing significant improvement in rate shopping speeds. Our teams are monitoring and working on ways to increase those speeds even more moving forward. We will have an update for you again in the next 30 minutes.

  3. monitoring Dec 01, 2025, 07:38 PM UTC

    We continue to see improve in overall speeds when rate shopping. Our team will continue to monitor and improve those speeds even more. Our next update will be in about 45 minutes.

  4. resolved Dec 01, 2025, 09:24 PM UTC

    Our teams will continue to monitor speeds. If you experience any additional slowness please contact support.

Read the full incident report →

Notice November 20, 2025

Service Interruption

Detected by Pingoru
Nov 20, 2025, 05:09 PM UTC
Resolved
Nov 20, 2025, 05:21 PM UTC
Duration
11m
Affected: 3PL Warehouse ManagerSmartPackSmall Parcel SuiteSmartScan
Timeline · 3 updates
  1. investigating Nov 20, 2025, 05:09 PM UTC

    We are currently investigation an incident with our cloud provider that is affecting the 3PL System. We will provide updates as they become available.

  2. investigating Nov 20, 2025, 05:21 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 20, 2025, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Integration Manager access interrupted

Detected by Pingoru
Nov 18, 2025, 02:34 PM UTC
Resolved
Nov 18, 2025, 02:57 PM UTC
Duration
23m
Affected: Integration Manager by Extensiv
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:34 PM UTC

    Our partner, Cloudfare, is currently experiencing an issue which is affecting our ability to connect with Cart Rover. Integration Manager users may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from our partner. We will send an additional update within one hour.

  2. monitoring Nov 18, 2025, 02:45 PM UTC

    Our partner, Cloudfare, has implemented a fix for this issue. We are now monitoring to insure continued access.

  3. resolved Nov 18, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 3, 2025

Reports of Lag and Slowness

Detected by Pingoru
Nov 03, 2025, 07:20 PM UTC
Resolved
Nov 03, 2025, 08:13 PM UTC
Duration
53m
Affected: 3PL Warehouse ManagerSmartPackSmall Parcel SuiteSmartScan
Timeline · 3 updates
  1. investigating Nov 03, 2025, 07:20 PM UTC

    We have received reports of slowness and errors throughout Extensiv. Our teams are working to resolve this now. We will have an update for you in 30 minutes.

  2. monitoring Nov 03, 2025, 07:24 PM UTC

    A fix has been implemented, and this should now be resolved. Our teams will continue to monitor.

  3. resolved Nov 03, 2025, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2025

Warehouse Manager Classic Console

Detected by Pingoru
Oct 01, 2025, 03:28 PM UTC
Resolved
Oct 01, 2025, 04:58 PM UTC
Duration
1h 30m
Affected: Warehouse Manager by Extensiv
Timeline · 5 updates
  1. investigating Oct 01, 2025, 03:28 PM UTC

    We are currently investigating reports of login failures affecting the Warehouse Manager Classic Console. Users may experience errors or be unable to access the system. Our development team is actively working to identify the root cause and restore access as quickly as possible. Updates will be provided here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. identified Oct 01, 2025, 03:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 01, 2025, 03:58 PM UTC

    The fix has been identified and is currently being implemented. We’ll provide an update once the rollout is complete.

  4. monitoring Oct 01, 2025, 04:16 PM UTC

    The fix has been successfully implemented, and we are currently monitoring the system to ensure stability and full functionality. We’ll provide a final update once we confirm the issue is fully resolved.

  5. resolved Oct 01, 2025, 04:58 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor September 5, 2025

Order Management

Detected by Pingoru
Sep 05, 2025, 03:15 PM UTC
Resolved
Sep 05, 2025, 06:58 PM UTC
Duration
3h 42m
Affected: Order Manager by Extensiv
Timeline · 5 updates
  1. identified Sep 05, 2025, 03:15 PM UTC

    We recently identified an issue that prevented some orders from displaying correctly in the grid. This has been resolved, and orders are now appearing as expected. At this time, you may notice some slower performance when searching for orders. Our team is actively working to improve the search speed, and we appreciate your patience while we finalize these enhancements. We will provide an update in 45 minutes 9:00 AM PT.

  2. identified Sep 05, 2025, 04:00 PM UTC

    We are continuing to address the latency issues. Performance may remain slightly slower for approximately the next hour, after which we expect the system to return to full speed. We will provide another update in 1 hour at 10:00 AM PT

  3. identified Sep 05, 2025, 05:00 PM UTC

    We are still in the recovery process and are nearing a return to full performance. We will provide the next update at 10:45 AM PT.

  4. identified Sep 05, 2025, 05:47 PM UTC

    We are still in the recovery process and are nearing a return to full performance. We will provide the next update at 12:00 AM PT.

  5. resolved Sep 05, 2025, 06:58 PM UTC

    The incident has been resolved. We will continue to monitor to make sure all systems are working as expected.

Read the full incident report →

Major August 21, 2025

API Worx Accounting Integration down

Detected by Pingoru
Aug 21, 2025, 06:03 PM UTC
Resolved
Aug 21, 2025, 07:40 PM UTC
Duration
1h 36m
Affected: Billing Manager
Timeline · 3 updates
  1. investigating Aug 21, 2025, 06:03 PM UTC

    Our upstream provider, API Worx, is currently experiencing an issue which is affecting our ability to export and sync invoices between Billing Manager and QuickBooks. Billing Manager users may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from the upstream provider. We will send an additional update in one hour.

  2. identified Aug 21, 2025, 06:19 PM UTC

    Our upstream provider, API Worx, has identified the issue and is working on a fix. Based on their time estimate, we will provide another estimate within 2 hours.

  3. resolved Aug 21, 2025, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 14, 2025

UPS Rating Inconsistencies

Detected by Pingoru
Aug 14, 2025, 03:43 PM UTC
Resolved
Aug 14, 2025, 05:01 PM UTC
Duration
1h 18m
Affected: Small Parcel Suite
Timeline · 3 updates
  1. investigating Aug 14, 2025, 03:43 PM UTC

    We are aware of an issue impacting rates provided by UPS when generating rates and labels. This is currently encountered when attempting to get rates and create labels for some UPS accounts. Our shipping partner and UPS are working diligently to resolve this. This status will be updated as additional information is made available or a resolution is implemented.

  2. monitoring Aug 14, 2025, 04:15 PM UTC

    We are seeing improved performance at this time, and we are continuing to monitor this issue.

  3. resolved Aug 14, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2025

'Service Unavailable' error when creating labels with ShipEngine

Detected by Pingoru
Aug 12, 2025, 04:16 PM UTC
Resolved
Aug 12, 2025, 05:01 PM UTC
Duration
45m
Affected: Small Parcel Suite
Timeline · 4 updates
  1. investigating Aug 12, 2025, 04:16 PM UTC

    Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to generate carrier labels. Users with carrier accounts connected through ShipEngine may be affected. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

  2. identified Aug 12, 2025, 04:23 PM UTC

    Our upstream provider, ShipEngine, has identified the issue and is implementing a fix.

  3. monitoring Aug 12, 2025, 04:39 PM UTC

    ShipEngine has released a fix for this issue and we are monitoring the results.

  4. resolved Aug 12, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2025

Invalid Request Error when creating labels through Stamps.com

Detected by Pingoru
Jul 31, 2025, 12:42 PM UTC
Resolved
Jul 31, 2025, 02:29 PM UTC
Duration
1h 46m
Affected: Small Parcel Suite
Timeline · 3 updates
  1. investigating Jul 31, 2025, 12:42 PM UTC

    Our upstream provider, Stamps.com, is currently experiencing an issue which is affecting our ability to create USPS labels. Users who generate USPS labels using Stamps.com may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

  2. investigating Jul 31, 2025, 01:43 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 31, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Billing Manager: Invoice Status sync to QuickBooks

Detected by Pingoru
Jun 12, 2025, 03:19 PM UTC
Resolved
Jun 13, 2025, 06:01 PM UTC
Duration
1d 2h
Affected: Billing Manager
Timeline · 4 updates
  1. identified Jun 12, 2025, 03:19 PM UTC

    We are aware of an issue affecting the sync of invoices' paid status from Billing Manager to QuickBooks and are actively working on a resolution. We appreciate your patience as we address this

  2. identified Jun 12, 2025, 06:22 PM UTC

    We continue to work towards a resolution on this issue.

  3. identified Jun 12, 2025, 09:29 PM UTC

    We are till working to resolve this issue but expect more information on Friday.

  4. resolved Jun 13, 2025, 06:01 PM UTC

    This incident has been resolved. If you marked invoices Paid between Wednesday morning and 10am Friday will not automatically sync to QuickBooks. These will need to be manually recorded as Paid in QuickBooks.

Read the full incident report →