Extensiv experienced a major incident on August 21, 2025 affecting Billing Manager, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Billing Manager
Update timeline
- investigating Aug 21, 2025, 06:03 PM UTC
Our upstream provider, API Worx, is currently experiencing an issue which is affecting our ability to export and sync invoices between Billing Manager and QuickBooks. Billing Manager users may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from the upstream provider. We will send an additional update in one hour.
- identified Aug 21, 2025, 06:19 PM UTC
Our upstream provider, API Worx, has identified the issue and is working on a fix. Based on their time estimate, we will provide another estimate within 2 hours.
- resolved Aug 21, 2025, 07:40 PM UTC
This incident has been resolved.