Extensiv incident
Update: Global Cloud Provider Outage Impacting Some Services
Extensiv experienced a minor incident on October 20, 2025 affecting 3PL Warehouse Manager and Small Parcel Suite and 1 more component, lasting 7h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 04:12 PM UTC
We want to make you aware that a major third-party cloud provider, Amazon Web Services (AWS), is currently experiencing widespread service disruptions affecting many organizations around the world. You can follow the live status updates directly from AWS here: 🔗 https://health.aws.amazon.com/health/status While we are seeing intermittent issues and minor delays, we are significantly less affected than many other companies. Some of our partners and integration systems are also experiencing slowdowns related to the same underlying AWS issue. Importantly, your data remains fully secure and intact, and no customer action is required at this time. Our teams are actively collaborating with AWS engineers to monitor the situation and ensure full performance restoration as quickly as possible. Should any action ever be needed on your end, we will contact you directly with clear guidance. Current Observations: 3PL Warehouse Manager: Minimal impact, operating largely as normal Order Manager: Experiencing the most noticeable delays Thank you for your patience and understanding as the global cloud community works through this significant event. We will provide another update in one hour.
- monitoring Oct 20, 2025, 05:01 PM UTC
We continue to monitor the recovery of AWS Cloud based services. While this remains active, users may continue to experience delays. You may continue to follow their status directly here: 🔗 https://health.aws.amazon.com/health/status We will provide an update within one hour.
- monitoring Oct 20, 2025, 05:48 PM UTC
3PL Warehouse Manager is currently seeing additional impact from todays AWS service disruption. You may experience timeout errors, delays in loading time, slowness generating reports or transactional documents. We are continuing to monitor this situation as AWS works to fully resolve.
- monitoring Oct 20, 2025, 06:08 PM UTC
We are seeing signs of recovery in 3PL Warehouse Manager. Note you may still experience some lag or delays in process as this continues to recover. We will continue to monitor and update again within the hour.
- investigating Oct 20, 2025, 06:59 PM UTC
We continue to see timeout errors throughout Extensiv. While some delays are still directly related to the AWS outage, we are investigating anything on our end which may contribute to these. We will have another update within an hour.
- monitoring Oct 20, 2025, 07:24 PM UTC
We are seeing signs of recovery in 3PL Warehouse Manager and Small Parcel. Note you may still experience some lag or delays in process as this continues to recover. We will continue to monitor and update again within the hour.
- monitoring Oct 20, 2025, 08:55 PM UTC
Most Extensiv functionality has been fully recovered. You may continue to see errors surrounding billing and charges but we expect that to also be recovered shortly. We are continuing to work through the resulting backlog to insure data integrity and operational speed. We will provide an additional update within two hours.
- monitoring Oct 20, 2025, 10:12 PM UTC
We continue to see progress. Most Extensiv functionality has been fully recovered. You may continue to see errors surrounding billing and charges intermittently as the process continues.
- resolved Oct 20, 2025, 11:37 PM UTC
The earlier reported AWS disruption is now resolved. Please reach out to Support if you observe any additional disruption.