Extensiv incident

Billing Manager: Invoice Status sync to QuickBooks

Minor Resolved View vendor source →

Extensiv experienced a minor incident on June 12, 2025 affecting Billing Manager, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 03:19 PM UTC
Resolved
Jun 13, 2025, 06:01 PM UTC
Duration
1d 2h
Detected by Pingoru
Jun 12, 2025, 03:19 PM UTC

Affected components

Billing Manager

Update timeline

  1. identified Jun 12, 2025, 03:19 PM UTC

    We are aware of an issue affecting the sync of invoices' paid status from Billing Manager to QuickBooks and are actively working on a resolution. We appreciate your patience as we address this

  2. identified Jun 12, 2025, 06:22 PM UTC

    We continue to work towards a resolution on this issue.

  3. identified Jun 12, 2025, 09:29 PM UTC

    We are till working to resolve this issue but expect more information on Friday.

  4. resolved Jun 13, 2025, 06:01 PM UTC

    This incident has been resolved. If you marked invoices Paid between Wednesday morning and 10am Friday will not automatically sync to QuickBooks. These will need to be manually recorded as Paid in QuickBooks.