Extensiv experienced a major incident on July 11, 2025 affecting Small Parcel Suite, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2025, 12:40 PM UTC
We are currently investigating reports of the following error received during rate shopping: You cannot perform this because Value cannot be null. Paremeter name:key. We will provide an update here as soon as possible.
- identified Jul 11, 2025, 01:38 PM UTC
We have identified the source of this Rate Shop error within Small Parcel and are currently working on a fix.
- identified Jul 11, 2025, 02:37 PM UTC
We are continuing to work on a fix for this issue and will provide the next update within 30 minutes.
- identified Jul 11, 2025, 03:04 PM UTC
We are continuing to work on a fix for this issue and will provide the next update within 30 minutes.
- identified Jul 11, 2025, 03:37 PM UTC
We are continuing to work on a fix for this issue, but do not have any further update at this time. We will provide the next update within 30 minutes.
- identified Jul 11, 2025, 04:10 PM UTC
We are currently testing a possible fix for this issue and will provide an update within the next 30 minutes.
- monitoring Jul 11, 2025, 04:40 PM UTC
We have released a fix for this issue and are monitoring the results.
- monitoring Jul 11, 2025, 05:12 PM UTC
We are continuing to monitor the fix released for this issue and will report back within 30 minutes.
- monitoring Jul 11, 2025, 05:41 PM UTC
We are continuing to monitor the fix released for this issue and will report back within 30 minutes.
- monitoring Jul 11, 2025, 06:14 PM UTC
We are continuing to monitor the fix released for this issue and will report back within 30 minutes.
- resolved Jul 11, 2025, 06:42 PM UTC
This incident has been resolved.