Extensiv incident
Unable to complete picks in SmartScan due to Query Parameter Error
Extensiv experienced a major incident on October 9, 2025 affecting SmartScan, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 12:34 PM UTC
We are currently experiencing a disruption with SmartScan picks. Our team is currently working to restore the service. SmartScan users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.
- investigating Oct 09, 2025, 01:00 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 01:35 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 02:05 PM UTC
We are continuing to investigate this issue. I will provide an additional update within 30 minutes.
- investigating Oct 09, 2025, 02:32 PM UTC
We understand the urgency of this matter and are continuing to investigate this at the highest priority. I will provide an additional update within 30 minutes.
- identified Oct 09, 2025, 02:57 PM UTC
We have identified the source of this issue and are currently developing a fix. We will post the next Status update within 30 minutes.
- identified Oct 09, 2025, 03:04 PM UTC
We expect a fix to be released for this in approximately 1 - 1/2 hours. We will provide the next Status update in 1 hour.
- identified Oct 09, 2025, 04:05 PM UTC
We continue to work on a fix for this issue. I will provide further update within 30 minutes.
- monitoring Oct 09, 2025, 04:26 PM UTC
A fix for this issue has been released and we are monitoring the results.
- resolved Oct 09, 2025, 05:10 PM UTC
This incident has been resolved.