Equinix Metal Outage History
Equinix Metal is up right nowPingoru has recorded 49 incidents for Equinix Metal: 17 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 1 | 41 of 744 (6%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 551 (0%) |
Incidents, newest first
Critical August 17, 2026 SV Metro Connectivity Issues 1h 32m Silicon Valley (SV)
Started Aug 17, 2026, 03:38 PM UTC· resolved Aug 17, 2026, 05:10 PM UTC
- investigating Aug 17, 2026, 03:38 PM UTC
We have experienced a facility level outage affecting all customer servers in the SV Metro. Engineers are currently investigating.
- monitoring Aug 17, 2026, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 05:10 PM UTC
This incident has been resolved.
Major June 30, 2026 AT INCIDENT INC0258173 MC DOWN 1h 21m Equinix Metal Network, Atlanta (AT)
Started Jun 30, 2026, 03:59 AM UTC· resolved Jun 30, 2026, 05:21 AM UTC
- investigating Jun 30, 2026, 03:59 AM UTC
All links between AT4 and AT1 (PoP) are down. As a result, AT4 is currently isolated from the rest of the network.
- investigating Jun 30, 2026, 04:05 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 30, 2026, 04:10 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 30, 2026, 04:10 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 30, 2026, 05:21 AM UTC
This incident has been resolved.
Minor June 25, 2026 PA Primary Shared Interconnection Connectivity Issue 1h 56m Paris (PA), Equinix Metal Network
Started Jun 25, 2026, 12:11 AM UTC· resolved Jun 25, 2026, 02:08 AM UTC
- investigating Jun 25, 2026, 12:11 AM UTC
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Paris metro. Customers with redundant interconnections are experiencing impact to secondary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.
- identified Jun 25, 2026, 12:14 AM UTC
This is related to Equinix cooling incident INC0251416
- monitoring Jun 25, 2026, 01:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 02:08 AM UTC
This incident has been resolved.
Notice May 9, 2026 Down Fabric circuit on FR Metro 1d 17h Frankfurt (FR)
Started May 09, 2026, 06:10 AM UTC· resolved May 10, 2026, 11:35 PM UTC
- investigating May 09, 2026, 07:20 AM UTC
This is related to Maintenance of EQX CHG0125681.
- identified May 09, 2026, 07:21 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 09, 2026, 08:32 PM UTC
We are currently working with our fiber provider to fully restore services. Customers with only primary ports at this time are impacted. Any customers with primary and secondary services will experience loss of redundancy
- resolved May 10, 2026, 11:35 PM UTC
This incident has been resolved.
Minor April 14, 2026 Brief Network Disruption – Chicago (CH3) 22m Equinix Metal Network, Chicago (CH)
Started Apr 14, 2026, 04:25 PM UTC· resolved Apr 14, 2026, 04:48 PM UTC
- investigating Apr 14, 2026, 04:25 PM UTC
One of the network devices in Chicago (CH3) experienced an unexpected restart. The device has fully recovered, and all services are currently operating normally. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- identified Apr 14, 2026, 04:27 PM UTC
Customers in this rack with bonded interfaces should have only encountered a loss in redundancy and available through-put for their uplinks. Customers in an unbonded configuration, may have experienced some packet loss while the device recovered.
- resolved Apr 14, 2026, 04:48 PM UTC
At this time the device has recovered and MLAG bonds have been restored. The device has fully recovered, and all services are currently operating normally.
Minor April 6, 2026 PA Shared Interconnection Connectivity Issue 6m Paris (PA), Equinix Metal Network
Started Apr 06, 2026, 08:16 AM UTC· resolved Apr 06, 2026, 08:23 AM UTC
- investigating Apr 06, 2026, 08:16 AM UTC
We are currently investigating a shared interconnection affecting some users on primary circuits in PA Metro. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- monitoring Apr 06, 2026, 08:20 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 06, 2026, 08:20 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 06, 2026, 08:23 AM UTC
This incident has been resolved.
Major February 6, 2026 SV Metro Isolation 1h 13m Silicon Valley (SV)
Started Feb 06, 2026, 12:34 PM UTC· resolved Feb 06, 2026, 01:47 PM UTC
- investigating Feb 06, 2026, 12:34 PM UTC
We are currently investigating an incident that impacted our Silicon Valley metro. Customers may have experienced a loss of connectivity during this issue.
- investigating Feb 06, 2026, 12:44 PM UTC
We are continuing to investigate this issue.
- identified Feb 06, 2026, 12:46 PM UTC
We have identified the issue and it has stabilized on its own. We are still investigating the root cause.
- monitoring Feb 06, 2026, 01:01 PM UTC
At this time connectivity has remained stable and we are continuing to monitor.
- resolved Feb 06, 2026, 01:47 PM UTC
This incident has been resolved.
Notice January 28, 2026 Packet Loss DC And SV Metro – Washington DC (DC), Silicon Valley (SV), Equinix Metal Network
Started Jan 28, 2026, 04:33 PM UTC· resolved Jan 28, 2026, 04:33 PM UTC
- resolved Jan 28, 2026, 04:33 PM UTC
Our monitoring systems detected DDoS attack patterns in SV metro (1200 - 1204 UTC) and DC metro (1208 - 1211 UTC) which caused brief period of packet loss while mitigation measures were activated. Traffic levels then stabilized to normal levels.
Minor January 22, 2026 DC10 Network Connectivity Issue 2h 4m Washington DC (DC), Equinix Metal Network
Started Jan 22, 2026, 11:07 AM UTC· resolved Jan 22, 2026, 01:11 PM UTC
- investigating Jan 22, 2026, 11:07 AM UTC
We have identified an issue at our DC10 Facility, which impacted network stability in a limited number of hosts. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- identified Jan 22, 2026, 12:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2026, 12:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 01:11 PM UTC
This incident has been resolved.
Notice January 21, 2026 Metadata service degradation in some facilities 2h 13m Equinix Metal API, Amsterdam (AM), Frankfurt (FR), London (LD) and 5 more
Started Jan 21, 2026, 12:20 PM UTC· resolved Jan 21, 2026, 02:34 PM UTC
- identified Jan 21, 2026, 12:20 PM UTC
We have identified an issue affecting the metadata service in select Equinix Metal facilities, including Amsterdam, Madrid, and Frankfurt. This issue may cause certain provisioning and deprovisioning operations to fail. Our engineering teams are actively working on implementing a fix.
- identified Jan 21, 2026, 12:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 21, 2026, 12:34 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 21, 2026, 02:34 PM UTC
This incident has been resolved.
Notice January 20, 2026 SY4 Network Connectivity Issue 17m Equinix Metal Network
Started Jan 20, 2026, 11:38 PM UTC· resolved Jan 20, 2026, 11:55 PM UTC
- monitoring Jan 20, 2026, 11:38 PM UTC
On January 20th, 2026 at 21:47 UTC, Equinix Metal customers with instances in Metro: SY4 Pod: 1 Rack: 15 may have experienced localized degradation or outage affecting network services. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- resolved Jan 20, 2026, 11:55 PM UTC
This incident has been resolved.
Critical January 15, 2026 SV15 and SV16 outage 59m Silicon Valley (SV)
Started Jan 15, 2026, 07:05 AM UTC· resolved Jan 15, 2026, 08:04 AM UTC
- investigating Jan 15, 2026, 07:05 AM UTC
We are currently investigating this issue.
- identified Jan 15, 2026, 07:06 AM UTC
Equinix Metal has experienced a facility-wide outage that has affected all customer servers in our SV facilities. 3:03
- monitoring Jan 15, 2026, 07:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 08:04 AM UTC
This incident has been resolved.
Notice December 23, 2025 Customer provisioning issue in Silicon Valley Metro 59m Silicon Valley (SV), Equinix Metal Network
Started Dec 23, 2025, 04:14 PM UTC· resolved Dec 23, 2025, 05:14 PM UTC
- investigating Dec 23, 2025, 04:14 PM UTC
We are currently addressing an issue with a switch that is part of a redundant pair in our Silicon Valley metro and will be performing emergency maintenance. This switch connects to customer facing servers and will require a reboot. Customers with servers in this rack will experience one of their physical ports dropping during the reload. Customers with split bond configurations may experience their servers going offline during this maintenance.
- resolved Dec 23, 2025, 05:14 PM UTC
This incident has been resolved.
Notice December 19, 2025 DC1 | Equinix Maintenance CHG0111322 2h 3m Washington DC (DC), Equinix Metal Network
Started Dec 19, 2025, 07:57 AM UTC· resolved Dec 19, 2025, 10:01 AM UTC
- investigating Dec 19, 2025, 07:57 AM UTC
We are currently investigating this issue.
- identified Dec 19, 2025, 08:14 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 19, 2025, 08:24 AM UTC
We are tracking an ongoing Equinix Maintenance activity (CHG0111322) for the DC Metro Area. Our engineers are actively monitoring the situation and coordinating with the maintenance team to ensure service stability. We will continue to provide updates as the maintenance progresses. Thank you for your patience and understanding.
- resolved Dec 19, 2025, 10:01 AM UTC
This incident has been resolved.
Minor December 2, 2025 DC13 Network Connectivity Issue 1h 20m Washington DC (DC), Equinix Metal Network
Started Dec 02, 2025, 02:47 AM UTC· resolved Dec 02, 2025, 04:08 AM UTC
- investigating Dec 02, 2025, 02:47 AM UTC
We have identified an issue affecting one of our backbone routers at our DC13 Facility, which impacted network stability in a limited number of hosts. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- identified Dec 02, 2025, 02:48 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 02, 2025, 03:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2025, 04:08 AM UTC
This incident has been resolved.
Critical November 18, 2025 Metal API Issue 5h 25m Equinix Metal API
Started Nov 18, 2025, 02:26 PM UTC· resolved Nov 18, 2025, 07:51 PM UTC
- investigating Nov 18, 2025, 02:26 PM UTC
We are currently experiencing an outage affecting the Equinix Metal API and Console due to a Cloudflare service disruption. Our team is actively monitoring the situation and working to restore functionality as soon as possible.
- monitoring Nov 18, 2025, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 07:51 PM UTC
This incident has been resolved.
Minor November 14, 2025 Primary and Secondary Metal port impacted 46m Frankfurt (FR), Equinix Metal Network
Started Nov 14, 2025, 12:04 PM UTC· resolved Nov 14, 2025, 12:51 PM UTC
- investigating Nov 14, 2025, 12:04 PM UTC
We have experienced a fault impacting Shared Fabric interconnections in the Frankfurt metro. This issue affected both primary and secondary virtual circuits for some customers. If you have any questions or need assistance, please contact us at [email protected].
- investigating Nov 14, 2025, 12:05 PM UTC
We are continuing to investigate this issue.
- identified Nov 14, 2025, 12:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 14, 2025, 12:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 12:51 PM UTC
This incident has been resolved.
Major October 21, 2025 Connectivity Issue Multiple Metros 4h 4m New York (NY), Equinix Metal Network
Started Oct 21, 2025, 10:59 AM UTC· resolved Oct 21, 2025, 03:03 PM UTC
- investigating Oct 21, 2025, 10:59 AM UTC
We are currently investigating a connectivity issue affecting stability in NY Metro. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- identified Oct 21, 2025, 11:27 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 21, 2025, 12:43 PM UTC
Connectivity is confirmed stable since 1046 UTC. There was a major event in the Equinix backbone network which is being investigated as part of a larger global incident.
- monitoring Oct 21, 2025, 01:13 PM UTC
All services remain stable. There has been confirmed mixed impact to Internet and interconnection services in multiple metros. The estimated period of impact is 1032-1047 UTC. Please reach out to [email protected] for further assistance.
- resolved Oct 21, 2025, 03:03 PM UTC
All services remain stable and the the issue is deemed resolved. Root cause analysis is ongoing.
Major October 17, 2025 Equinix Console Impact 40m Equinix Metal API, Equinix Metal Portal
Started Oct 17, 2025, 01:12 PM UTC· resolved Oct 17, 2025, 01:53 PM UTC
- investigating Oct 17, 2025, 01:46 PM UTC
We are currently experiencing a major outage affecting the Equinix Console . Please bear with us while we address this issue. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- resolved Oct 17, 2025, 01:53 PM UTC
This incident has been resolved.
Notice October 16, 2025 Connectivity issue in Sao Paulo Metro 1h 6m Equinix Metal Network, Sao Paulo (SP)
Started Oct 16, 2025, 06:55 PM UTC· resolved Oct 16, 2025, 08:01 PM UTC
- investigating Oct 16, 2025, 06:55 PM UTC
We are currently investigating an issue in our Sao Paulo metro.
- identified Oct 16, 2025, 07:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 16, 2025, 07:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 08:01 PM UTC
This incident has been resolved.
Minor October 11, 2025 TY11 Rack: rk09.p01.ty11 Down 3h 49m
Started Oct 11, 2025, 12:27 AM UTC· resolved Oct 11, 2025, 04:16 AM UTC
- investigating Oct 11, 2025, 12:27 AM UTC
Equinix SRE is tracking an incident in TY11 Rack: rk09.p01.ty11 Customers in this rack could be experiencing degradation of redundancy and intermittent interruption of service.
- investigating Oct 11, 2025, 12:29 AM UTC
We are continuing to investigate this issue.
- identified Oct 11, 2025, 12:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 11, 2025, 03:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 11, 2025, 04:16 AM UTC
This incident has been resolved.
Minor September 30, 2025 Primary Shared Fabric Metal Port impacted 6h 47m Equinix Metal Network, Sao Paulo (SP)
Started Sep 30, 2025, 02:07 AM UTC· resolved Sep 30, 2025, 08:55 AM UTC
- investigating Sep 30, 2025, 02:07 AM UTC
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.
- identified Sep 30, 2025, 02:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 30, 2025, 02:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2025, 08:55 AM UTC
This incident has been resolved.
Notice September 23, 2025 Power issue - Madrid Metro 53m Equinix Metal Network, Madrid (MD)
Started Sep 23, 2025, 08:56 PM UTC· resolved Sep 23, 2025, 09:50 PM UTC
- investigating Sep 23, 2025, 08:56 PM UTC
We are currently investigating a power issue in the Madrid metro.
- identified Sep 23, 2025, 09:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 23, 2025, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 09:50 PM UTC
This incident has been resolved.
Minor September 23, 2025 NY Network Connectivity Issue 1h 41m Equinix Metal Network
Started Sep 23, 2025, 02:34 AM UTC· resolved Sep 23, 2025, 04:15 AM UTC
- investigating Sep 23, 2025, 02:34 AM UTC
We have identified an issue affecting one of our Top of Rack (ToR) switches at our NY Facility, which impacted network stability in a limited number of hosts. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- identified Sep 23, 2025, 02:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 23, 2025, 03:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 04:15 AM UTC
This incident has been resolved.
Notice September 19, 2025 Connectivity issues in London Metro 47m London (LD), Equinix Metal Network
Started Sep 19, 2025, 06:56 PM UTC· resolved Sep 19, 2025, 07:44 PM UTC
- investigating Sep 19, 2025, 06:56 PM UTC
We are currently investigating a possible issue in London. Customers may experience increased latency and/or packet loss.
- identified Sep 19, 2025, 07:08 PM UTC
The issue has been identified and a fix is being put in place.
- resolved Sep 19, 2025, 07:44 PM UTC
This incident has been resolved.