Resolved after 6 hours 47 minutes, affecting Equinix Metal Network and Sao Paulo (SP), on September 30, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 30, 2025, 02:07 AM UTC
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.
- identified Sep 30, 2025, 02:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 30, 2025, 02:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2025, 08:55 AM UTC
This incident has been resolved.
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