Equinix Metal incident

Shared Interconnection Connectivity Issue

Minor Resolved View vendor source →

Equinix Metal experienced a minor incident on July 16, 2025 affecting Frankfurt (FR) and London (LD) and 1 more component, lasting 7h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 09:18 PM UTC
Resolved
Jul 17, 2025, 05:08 AM UTC
Duration
7h 50m
Detected by Pingoru
Jul 16, 2025, 09:18 PM UTC

Affected components

Frankfurt (FR)London (LD)Paris (PA)Equinix Metal NetworkMadrid (MD)Helsinki (HE)Stockholm (SK)Milan (ML)

Update timeline

  1. investigating Jul 16, 2025, 09:18 PM UTC

    Equinix Metal Shared interconnections are currently experiencing impact within the Fabric Network and/or its underlying providers. Customers with redundant interconnections may have experienced issues primarily with their secondary virtual circuits, while redundant primary virtual circuits have remained operational. Conversely, customers with non-redundant interconnections may notice mixed impacts on their virtual circuits. Please note that this maintenance affects the following metros: FR, HE, LD, MD, ML, PA, SK Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.

  2. identified Jul 16, 2025, 09:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 17, 2025, 05:08 AM UTC

    This incident has been resolved.