Equinix Metal incident

Incident due to emergency maintenance by a third-party provider impacting Equinix customers.

Notice Resolved View vendor source →

Equinix Metal experienced a notice incident on August 22, 2025 affecting Seoul (SL), lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 10:38 AM UTC
Resolved
Aug 22, 2025, 12:25 PM UTC
Duration
1h 47m
Detected by Pingoru
Aug 22, 2025, 10:38 AM UTC

Affected components

Seoul (SL)

Update timeline

  1. identified Aug 22, 2025, 10:38 AM UTC

    Anycast traffic is currently impacted in the SL metro due to emergency maintenance by a third-party provider.

  2. identified Aug 22, 2025, 10:41 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 22, 2025, 11:14 AM UTC

    We are continuing to work on a fix for the issue. However, customers in TY, OS, HK, and SG metros may have experienced packet loss due to an ungraceful shift in traffic.

  4. monitoring Aug 22, 2025, 11:24 AM UTC

    Anycast traffic in the SL metro has returned to normal as the BGP sessions have been established. We will continue to monitor the results for the next 30 minutes.

  5. resolved Aug 22, 2025, 12:25 PM UTC

    This incident has been resolved.